Re: Agent Ticket Forward - Attachments
Ugo Bellavance <[email protected]> Fri, 21 Sep 2018 09:53:17 -0400
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <[email protected]> |
On 2014-04-15 03:12 PM, Kristofer Pettijohn wrote: > When viewing an article and clicking "Forward" I noticed that > attachments are not included. > > Is this by design, a bug, or is there an option to include the original > attachments some how? It seems as though inline attachments are kept, > but not others. I checked the AgentTicketForward SysConfig options, but > do not see any settings for choosing whether or not attachments can be > included. We see that once in a while on OTRS 3.3.6. Once in every 25 tickets forwards approximately. I think it may related to the way it was sent by the sender. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs