Re: Monitoring of the queues

that was supposed to be Maint::Stats::Generate

On Fri, Sep 28, 2018 at 6:18 PM Gerald Young <[email protected]> wrote:

> It's not recommended to have an external writable interface with your
> database, but if you create a user that only has "SELECT" permissions to
> the database, the following might be usable:
>
> (Nonetheless, you may paste this in the SQL Box interface of OTRS and get
> a result.)
> select queue.name as "Queue", ticket_state.name as "Ticket State", count(
> ticket.id) as "count" from ticket left join ticket_state on
> ticket.ticket_state_id=ticket_state.id left join queue on ticket.queue_id=
> queue.id where ticket_state.name in ("new", "open") group by queue.name,
> ticket_state.name
>
> Note that any external access to the database bypasses the front security
> provided by the OTRS interface and potentially compromises the
> confidentiality of the contents of the database. This is why
> GenericInterface and TicketSearch is recommended, as it is secured through
> the application.
>
> Don't forget that there are reports/statistics available in OTRS that can
> pull this information via bin/otrs.Console.pl Mint::Stats::Generate
> --number xxxxx
>
> See:
> https://doc.otrs.com/doc/manual/admin/5.0/en/html/statistics-module.html
>
>
> On Fri, Sep 28, 2018 at 10:17 AM Roy Kaldung <[email protected]> wrote:
>
>> Hi Ralf,
>>
>> > On Sep 28, 2018, at 3:06 PM, Ralf Hildebrandt <
>> [email protected]> wrote:
>> >
>> > We#d like to programmatically query the number new or open tickets in
>> > our OTRS 5 installation. How would we go about doing that?
>>
>> I would recommend the GenericInterface and the TicketSearch operation.
>>
>> - Roy
>>
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