Notifications about new messages but don't see them

William Edwards | Cyberfusion <[email protected]> Thu, 13 Dec 2018 21:32:01 +0100
Newsgroups gmane.comp.otrs.user
Message-ID <[email protected]>
I have migrated OTRS to a new server today. I rsync'ed /opt/otrs and ran SetPermissions.pl

Everything works fine, but new articles do not appear until I add a new article.


Customer A has an active ticket. Customer A replies. I get a notification email and see the star in the OTRS backend.
However, when I click the ticket and get an overview of all the articles, the new article does not appear.
When I add a new article, such as a note, the new articles appear as unread.


Help?


Met vriendelijke groet, with kind regards,
William Edwards
Cyberfusion - Hosting voor webbureaus en bedrijfskritische applicaties


W. https://www.cyberfusion.nl/
E. [email protected]
T. 040 - 711 44 96

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