Re: otrs Digest, Vol 124, Issue 1 AgentTicketZoom Status 500 after update 5 > 6.0.15

Not sure how useful this feedback is, but over our Christmas break I 
updated:
3.3.6 -> 3.3.20 -> 4.0.33 -> 5.0.33 -> 6.0.15   (PHEW!!!)
and had no such problems.

However, I *was* using the tar.gz method, and I stopped at 4.x & 5.x 
just long enough to check basic functionality, then did the next 
upgrade. When I got to 6, I did have some troubles, but not the one you 
describe.

However I think that the tar.gz may do you some good if you:

Unpack it to a NEW directory
Use a Directory "Diff" utility to compare ("Meld" or even just "mc")

This will help you find missing files and compare content of different 
sized files, particularly, "/opt/otrs//Kernel/Modules/AgentTicketZoom.pm 
line 734"

Wish I could help more... Good luck!






On 2019-01-07 14:08, [email protected] wrote:
> 
> Message: 2
> Date: Wed, 2 Jan 2019 16:25:54 +0000
> From: Pedro Lobo <[email protected]>
> To: [email protected]
> Subject: [otrs] AgentTicketZoom Status 500 after update 5 > 6.0.15
> Message-ID:
> 	<CAOXmjHg_aWo+TV36tp+U6u8syJHttyRPFHXYhoacZR-gv+3twQ@mail.gmail.com>
> Content-Type: text/plain; charset="utf-8"
> 
> Hi All,
> 
> I've been holding off updating to version 6 for a while now. Finally 
> bit
> the bullet and Murphy was watching so things went bad :(
> 
> Updated to latest patch level of 5 (5.0.33) before updating to 6. 
> Followed
> the instructions to the letter and used RPM method to update and 
> install
> needed dependencies. Migrate script and everything went ok without any
> issues. The only error I got at the time was updating ITSM packages via
> command-line, but downloaded OPM and updated ITSM using the bundle.
> 
> All seemed ok until I tried to view a ticket. As soon as I try, I get a
> status 500 with the error message "'t locate object method
> "ArticleContentIndex" via package "Kernel::System::Ticket" at
> /opt/otrs//Kernel/Modules/AgentTicketZoom.pm line 734"
> 
> I've seen a couple posts and most state the problem went away in the
> following update or by updating using tar.gz.
> 
> Since I'm on the latest update, can't update again and don't want to go 
> the
> tar.gz way unless it's absolutely necessary. So would appreciate some
> indications here if you've come across this issue when updating.
> 
> TIA,
> Pedro
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