Re: Email pre filter. Dynamic field. Existing ticket.
Gerald Young <[email protected]> Thu, 17 Jan 2019 19:45:07 -0500
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <CAKk-oU+DZZVhziaCPMFD_m0ssPofBZuECSqDGNcj5hO0tMTfMw@mail.gmail.com> |
Try followup dynamic field On Thu, Jan 17, 2019, 12:52 PM Anthony F McInerney <[email protected] wrote: > Hi all. > > > I'm using the post master pre filter to match subject and set dynamic > field. On a new email ticket that works perfectly. > > For existing tickets. The email is received. Dynamic field gets set in the > email. But in the existing ticket that the email goes into the dynamic > field is not updated. > > Can anyone help? > Many thanks. > Anthony. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs