OTRS 6 / AutoMerge by Regex search
Ml Ml <[email protected]> Fri, 22 Feb 2019 09:10:49 +0100
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <CANFxOjAPjcSUM1JDSOAS_KG6szKRrgtGtB2ZfOMTgTSy=K4JPA@mail.gmail.com> |
Hello again, we have tickets with a unique Order numbers in the Body/Text. Based on that order number we have incoming Ticket "traffic". Right now, i have to manually search for the existing ticket and merge it. How can i automate this? With the Postfilter or Generic Agent? A simple example would be awsome. Cheers, Mario --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs