Re: Can not open S/MIME encrypted E-Mails

Hello Matthias,

> Don't know if you wrote it already, but are you able to send encrypted mails from OTRS?
Sending encrypted and signed E-Mails from OTRS is working without any error.

Kind regards,
Kevin

Am 09.07.19 um 14:43 schrieb [email protected]:
> Hey Kevin,
>
> strange thing.
> Don't know if you wrote it already, but are you able to send encrypted mails from OTRS?
>
>
> Kind regards,
> Matthias
>
> T-SYSTEMS INTERNATIONAL GMBH
> Telekom Security
> Matthias Terlinde
> Cyber Defense Operations
> Bonner Talweg 100
> 53113 Bonn
> +49 228 181-73771 (fixed)
> +49 160 3003113 (mobile)
> E-Mail: [email protected]
> Internet: www.t-systems.com
>
> Let’s power higher performance
>
> Die gesetzlichen Pflichtangaben finden Sie unter: www.t-systems.com/pflichtangaben
>
> GROSSE VERÄNDERUNGEN FANGEN KLEIN AN – RESSOURCEN SCHONEN UND NICHT JEDE E-MAIL DRUCKEN.
>
>
>
>> -----Ursprüngliche Nachricht-----
>> Von: Kevin Dehmlow <[email protected]>
>> Gesendet: Dienstag, 9. Juli 2019 09:06
>> An: Terlinde, Matthias <[email protected]>;
>> [email protected]'t know if you wrote it already, but are you able to send encrypted mails from OTRS?
>>
>> Betreff: Re: [otrs] Can not open S/MIME encrypted E-Mails
>>
>> Hi Matthias,
>>
>>> Have you updated to 6.0.19 just recently and maybe copied the certificates
>> with the root user? The otrs.SetPermissions.pl script sometimes misses not
>> standard folder or I copied the certificates after that.
>> I have checked the permissions of the certificates and the corresponded
>> directories. They are correctly set:
>>
>>
>>> otrs@otrs:/opt/otrs$ ls -l ssl/
>>> total 8
>>> drwxrwsr-x 2 otrs www-data 4096 Jul  8 10:23 certs
>>> drwxrwsr-x 2 otrs www-data 4096 Jul  8 10:23 private
>>> otrs@otrs:/opt/otrs$ ls -l ssl/*
>>> ssl/certs:
>>> total 8
>>> -rw-rw---- 1 otrs www-data 2385 Jul  8 10:23 XXXXXX.0
>>> -rw-rw---- 1 otrs www-data 1968 Jun 26 07:55 XXXXX.0
>>>
>>> ssl/private:
>>> total 16
>>> -rw-rw---- 1 otrs www-data 1928 Jul  8 10:23 XXXXXX.0Don't know if you wrote it already, but are you able to send encrypted mails from OTRS?
>>>
>>> -rw-rw---- 1 otrs www-data   12 Jul  8 10:23 XXXXXX.0.P
>>> -rw-rw---- 1 otrs www-data 1834 Jun 26 07:55 XXXXXX.0
>>> -rw-rw---- 1 otrs www-data    8 Jun 26 07:55 XXXXXX.0.P
>>
>> Kind regards,
>> Kevin
>>
>> Am 08.07.19 um 15:10 schrieb [email protected]:
>>> Hey Kevin,
>>>
>>> I think we had this problem once, because we had an ACL issue. Make sure
>> the otrs user and the www-data group have read access to it. Sometimes,
>> _too many_ privileges can produce issues as well.
>>> Have you updated to 6.0.19 just recently and maybe copied the certificates
>> with the root user? The otrs.SetPermissions.pl script sometimes misses not
>> standard folder or I copied the certificates after that.
>>> Hope that helps.
>>>
>>>
>>> Kind regards,
>>> Matthias
>>>
>>> T-SYSTEMS INTERNATIONAL GMBH
>>> Telekom Security
>>> Matthias Terlinde
>>> Cyber Defense Operations
>>> Bonner Talweg 100
>>> 53113 Bonn
>>> +49 228 181-73771 (fixed)
>>> +49 160 3003113 (mobile)
>>> E-Mail:[email protected]
>>> Internet:www.t-systems.com
>>>
>>> Let's power higher performance
>>>
>>> Die gesetzlichen Pflichtangaben finden Sie unter:www.t-
>> systems.com/pflichtangaben
>>> GROSSE VERÄNDERUNGEN FANGEN KLEIN AN - RESSOURCEN SCHONEN
>> UND NICHT JEDE E-MAIL DRUCKEN.
>>>
>>>
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