Re: Tickets number of digits

I tried to change the following config element : Ticket::NumberGenerator::MinCounterSize 
but it doesn't seem to have any impact on it. 




De: "LQ Marshall" <[email protected]> 
À: "otrs" <[email protected]> 
Envoyé: Samedi 5 Octobre 2019 02:02:09 
Objet: Re: [otrs] Tickets number of digits 

I believe that you can change the ticket format. The setting is in the admin section somewhere. (There was a thread a long while back on the subject.) The format you're mentioning i do not believe will work. The format includes more than what you reference. 


L.Q. [ mailto:[email protected] | Marshall ] 

One's strength is only determined when the challenge seems overwhelming. 


-------- Original message -------- 
From: Alexis HAUSER <[email protected]> 
Date: 10/3/19 11:00 (GMT-05:00) 
To: otrs <[email protected]> 
Subject: [otrs] Tickets number of digits 

Hi, 

Is there a way to change the number of digits used in the ticket numbers ? 

For example, transform Ticket# 20190411 40000 031 into date + 3 digits for ticket number : Ticket#20190411031 
Regards 




--------------------------------------------------------------------- 
OTRS mailing list: otrs - Webpage: http://otrs.org/ 
Archive: http://lists.otrs.org/pipermail/otrs 
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs