Re: OTRS-6: Ticket with 122 articles causes cgi 100% CPU and unresponsive
Florian Edlhuber <[email protected]> Sat, 4 Jan 2020 08:03:23 +0100
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Organization | edlhuber.net |
| Message-ID | <[email protected]> |
This is a multi-part message in MIME format... --===============3650252337946634222== Content-Type: multipart/alternative; boundary="----------=_1578121403-25195-4" This is a multi-part message in MIME format... ------------=_1578121403-25195-4 Content-Type: text/plain; charset="utf-8" Content-Disposition: inline Content-Transfer-Encoding: quoted-printable Hi Jeff, Please ignore my first answer, I misinterpreted you mail.=20 04.01.2020 03:31 - Jeff Johnson schrieb: > I have (had) a well functioning OTRS6 system until a ticket hit 120+ > articles. Now when that ticket is opened by an agent the browser becomes > unresponsive and the server otrs/cgi process hits 100% CPU and stays ther= e.=20 =20 Loading of tickets with more than 100 articles is in many installations slo= w. I/O is important to get the data fast. > Ver: 6.0.11 Update to latest patch level. This is a must. > OS: CentOS 7.7 x86_64, Apache2, mod_perl > DB: mariadb Where are the attachements stored? Check [1]https://doc.otrs.com/doc/manual/admin/6.0/en/html/performance-tuning.htm= l#performance-tuning-otrs-storage > Do I split the ticket? Is there a setting where it won't try=20 > and open all 122 articles just to display the most recent article? yes the burger menu in the ticket zoom > show 1 article only. -- Florian [1] https://doc.otrs.com/doc/manual/admin/6.0/en/html/performance-tuning.ht= ml#performance-tuning-otrs-storage ------------=_1578121403-25195-4 Content-Type: text/html; charset="utf-8" Content-Disposition: inline Content-Transfer-Encoding: quoted-printable <!DOCTYPE html><html><head><meta http-equiv=3D"Content-Type" content=3D"te= xt/html; charset=3Dutf-8"/></head><body style=3D"font-family:Geneva,Helvet= ica,Arial,sans-serif; font-size: 12px;"><pre> <span style=3D"font-family:Courier New,Courier,monospace">Hi Jeff, Please ignore my first answer, I misinterpreted you mail. 04.01.2020 03:31 - Jeff Johnson schrieb:</span></pre> <span style=3D"font-family:Courier New,Courier,monospace">> I have (had= ) a well functioning OTRS6 system until a ticket hit 120+<br /> > articles. Now when that ticket is opened by an agent the browser beco= mes<br /> > unresponsive and the server otrs/cgi process hits 100% CPU and stays = there. </span> <div> <pre> <span style=3D"font-family:Courier New,Courier,monospace">Loading of ticke= ts with more than 100 articles is in many installations slow. I/O is important to get the data fast. > Ver: 6.0.11 Update to latest patch level. This is a must. > OS: CentOS 7.7 x86_64, Apache2, mod_perl > DB: mariadb Where are the attachements stored? Check <a href=3D"https://doc.otrs.com/doc/manual/admin/6.0/en/html/perform= ance-tuning.html#performance-tuning-otrs-storage" target=3D"_blank" title= =3D"https://doc.otrs.com/doc/manual/admin/6.0/en/html/performance-tuning.h= tml#performance-tuning-otrs-storage">https://doc.otrs.com/doc/manual/admin= /6.0/en/html/performance-tuning.html#performance-tuning-otrs-storage</a> > Do I split the ticket? Is there a setting where it won't try > and open all 122 articles just to display the most recent article? yes the burger menu in the ticket zoom > show 1 article only.</span> </pre> </div> <pre> <span style=3D"font-family:Courier New,Courier,monospace"> =2D- Florian</span></pre></body></html> ------------=_1578121403-25195-4-- --===============3650252337946634222== Content-Type: text/plain; charset="us-ascii" MIME-Version: 1.0 Content-Transfer-Encoding: 7bit Content-Disposition: inline --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs --===============3650252337946634222==--