Re: create two tickets instead of one

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Hello,

You can achieve that by creating PostMaster Filters for each account and
setting some attributes to the ticket when it is created. I believe it
should work by default anyway, but if you want that to happen and it does
not, then try with the postmaster filter. Few months Ago, my team and I
struggled for a while trying to actually avoid that behaviour, and all was
set in the postmaster filters.

El mi=C3=A9., 15 ene. 2020 a las 4:06, Christoph Litauer (<litauer@uni-kobl=
enz.de>)
escribi=C3=B3:

> Hi, using 5.0.39.
>
> When someone sends a request to 2 mail addresses connected to PostMaster
> Mail Accounts, otrs creates only one ticket in one queue. As the request
> must be handled by two different teams in different ways I need to be
> created a new ticket for each mail address in the corresponding queue. Is
> it possible?
>
> --
> Kind regards
> Christoph
> _________________________________________
> Uni Koblenz, Computing Centre, Office A 022
> Postfach 201602, 56016 Koblenz
> Fon: +49 261 287-1311, Fax: -100 1311
>
>
>
>
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> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
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>


--=20

*Alvaro Cordero RetanaConsultor de Tecnologias*
*Tel: 22585757 ext 123*
*Email:* [email protected]

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<div dir=3D"ltr">Hello,=C2=A0<div><br></div><div>You can achieve that by cr=
eating PostMaster Filters for each account and setting some attributes to t=
he ticket when it is created. I believe it should work by default anyway, b=
ut if you want that to happen and it does not, then try with the postmaster=
 filter. Few months Ago, my team and I struggled for a while trying to actu=
ally avoid that behaviour, and all was set in the postmaster filters.=C2=A0=
</div></div><br><div class=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmail_=
attr">El mi=C3=A9., 15 ene. 2020 a las 4:06, Christoph Litauer (&lt;<a href=
=3D"mailto:[email protected]">[email protected]</a>&gt;) escribi=
=C3=B3:<br></div><blockquote class=3D"gmail_quote" style=3D"margin:0px 0px =
0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">Hi, usin=
g 5.0.39.<br>
<br>
When someone sends a request to 2 mail addresses connected to PostMaster Ma=
il Accounts, otrs creates only one ticket in one queue. As the request must=
 be handled by two different teams in different ways I need to be created a=
 new ticket for each mail address in the corresponding queue. Is it possibl=
e?<br>
<br>
--<br>
Kind regards<br>
Christoph<br>
_________________________________________<br>
Uni Koblenz, Computing Centre, Office A 022=C2=A0 =C2=A0 <br>
Postfach 201602, 56016 Koblenz=C2=A0 =C2=A0 =C2=A0<br>
Fon: +49 261 287-1311, Fax: -100 1311<br>
<br>
<br>
<br>
<br>
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rs</a><br>
</blockquote></div><br clear=3D"all"><div><br></div>-- <br><div dir=3D"ltr"=
 class=3D"gmail_signature"><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div=
 dir=3D"ltr"><div><div dir=3D"ltr"><div><font color=3D"#666666"><i>Alvaro C=
ordero Retana<br>Consultor de Tecnologias</i></font></div><div><font color=
=3D"#666666"><i>Tel: 22585757 ext 123</i></font></div><div><i><font color=
=3D"#666666">Email:</font></i> <a href=3D"mailto:[email protected]" tar=
get=3D"_blank">[email protected]</a><br><img src=3D"http://www.gridshie=
ld.com/images/gs-signature.png"><br></div></div></div></div></div></div></d=
iv></div></div>

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