Tickets By Customer with Customized Fields

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Hi Everyone,

    I need to customize tickets by specific customer, but I don=C2=B4t if
possible in OTRS.
    Example:
    For all customer I have 4 types on the ticket (tp1, tp2, tp3, tp4), but
for specific customer I need to included the specific type and included the
others 4  (tp1, tp2, tp3, tp4, tp5)
    When I select the tp5, then we need to change the content on priority,
only to list p5-1, p5-2 and enable the new dynamic field (TEXT FIELD) with
the name TXNEWFIELD.
   Is there someone that pass for this situation that can help me?

Thanks,
Moises

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<div dir=3D"ltr">Hi Everyone,<div><br></div><div>=C2=A0 =C2=A0 I need to cu=
stomize tickets by specific customer, but I don=C2=B4t if possible in OTRS.=
</div><div>=C2=A0 =C2=A0 Example:=C2=A0</div><div>=C2=A0 =C2=A0 For all cus=
tomer I have 4 types on the ticket (tp1, tp2, tp3, tp4), but for specific c=
ustomer I need to included the specific type and included the others 4=C2=
=A0

(tp1, tp2, tp3, tp4, tp5)

</div><div>=C2=A0 =C2=A0 When I select the tp5, then we need to change the =
content=C2=A0on priority, only to list p5-1, p5-2 and enable the new dynami=
c field (TEXT FIELD) with the name TXNEWFIELD.</div><div>=C2=A0 =C2=A0Is th=
ere someone that pass for this situation that can help me?</div><div><br></=
div><div>Thanks,</div><div>Moises</div></div>

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