Problem upgrading from OTRS 6.0.25 to 6.0.26
Rudolf Bargholz <[email protected]> Fri, 7 Feb 2020 11:48:43 +0000
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <[email protected]> |
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Hi,
I use the following steps to upgrade each OTRS patch Version on Fedora:
sudo -i
systemctl stop crond.service
systemctl stop httpd.service
Run the following as "otrs" user:
su - otrs
/opt/otrs/bin/Cron.sh stop
/opt/otrs/bin/otrs.Daemon.pl stop
exit
Run the following as "root":
cd /opt
ls
rm otrsrpm.rpm -f
ls
curl http://ftp.otrs.org/pub/otrs//RPMS/rhel/7/otrs-6.0.26-01.noarch.rpm -L=
o /opt/otrsrpm.rpm
ls
rpm -Uvh /opt/otrsrpm.rpm
systemctl start httpd.service
systemctl start crond.service
Run the following as "otrs" user:
su - otrs
/opt/otrs/bin/otrs.Daemon.pl start
/opt/otrs/bin/Cron.sh start
After installing the patch, I was no longer able to enter my username and p=
assword to log into OTRS. No idea why. Just in case others have the same is=
sue, used the following to revert to the previous version OTRS 6.0.25:
Same steps as above, but with
curl http://ftp.otrs.org/pub/otrs//RPMS/rhel/7/otrs-6.0.25-01.noarch.rpm -L=
o /opt/otrsrpm.rpm
rpm -Uvh --oldpackage /opt/otrsrpm.rpm
I have tried this a couple of times, going back and forth, and it has worke=
d in each case. Upgrading to patch level 26 results in my no longer being a=
ble to log on to OTRS, reverting back to patch level 25 allows me to keep o=
n working in OTRS.
Regards
Rudolf Bargholz
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<p class=3D"MsoNormal"><span lang=3D"EN-US">Hi,<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">I use the following steps to up=
grade each OTRS patch Version on Fedora:<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">sudo -i<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">systemctl stop crond.service<o:=
p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">systemctl stop httpd.service<o:=
p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">Run the following as “otr=
s” user:<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">su - otrs<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">/opt/otrs/bin/Cron.sh stop<o:p>=
</o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">/opt/otrs/bin/otrs.Daemon.pl st=
op<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">exit<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">Run the following as “roo=
t”:<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">cd /opt<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">ls <o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">rm otrsrpm.rpm -f<o:p></o:p></s=
pan></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">ls <o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">curl http://ftp.otrs.org/pub/ot=
rs//RPMS/rhel/7/otrs-6.0.26-01.noarch.rpm -Lo /opt/otrsrpm.rpm<o:p></o:p></=
span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">ls <o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">rpm -Uvh /opt/otrsrpm.rpm<o:p><=
/o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">systemctl start httpd.service<o=
:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">systemctl start crond.service<o=
:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">Run the following as “otr=
s” user:<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">su - otrs<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US">/opt/otrs/bin/otrs.Daemon.pl st=
art<o:p></o:p></span></p>
<div style=3D"mso-element:para-border-div;border:none;border-bottom:solid w=
indowtext 1.0pt;padding:0cm 0cm 1.0pt 0cm">
<p class=3D"MsoNormal" style=3D"border:none;padding:0cm"><span lang=3D"EN-U=
S">/opt/otrs/bin/Cron.sh start<o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"border:none;padding:0cm"><span lang=3D"EN-U=
S"><o:p> </o:p></span></p>
<p class=3D"MsoNormal" style=3D"border:none;padding:0cm"><span lang=3D"EN-U=
S">After installing the patch, I was no longer able to enter my username an=
d password to log into OTRS. No idea why. Just in case others have the same=
issue, used the following to revert to
the previous version OTRS 6.0.25:<o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"border:none;padding:0cm"><span lang=3D"EN-U=
S"><o:p> </o:p></span></p>
<p class=3D"MsoNormal" style=3D"border:none;padding:0cm"><span lang=3D"EN-U=
S">Same steps as above, but with<o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"border:none;padding:0cm"><span lang=3D"EN-U=
S"><o:p> </o:p></span></p>
<p class=3D"MsoNormal" style=3D"border:none;padding:0cm"><span lang=3D"EN-U=
S">curl http://ftp.otrs.org/pub/otrs//RPMS/rhel/7/otrs-6.0.25-01.noarch.rpm=
-Lo /opt/otrsrpm.rpm<o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"border:none;padding:0cm"><span lang=3D"EN-U=
S">rpm -Uvh --oldpackage /opt/otrsrpm.rpm
<o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"border:none;padding:0cm"><span lang=3D"EN-U=
S"><o:p> </o:p></span></p>
<p class=3D"MsoNormal" style=3D"border:none;padding:0cm"><span lang=3D"EN-U=
S">I have tried this a couple of times, going back and forth, and it has wo=
rked in each case. Upgrading to patch level 26 results in my no longer bein=
g able to log on to OTRS, reverting back
to patch level 25 allows me to keep on working in OTRS.<o:p></o:p></span><=
/p>
<p class=3D"MsoNormal" style=3D"border:none;padding:0cm"><span lang=3D"EN-U=
S"><o:p> </o:p></span></p>
<p class=3D"MsoNormal" style=3D"border:none;padding:0cm"><span lang=3D"EN-U=
S">Regards<o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"border:none;padding:0cm"><span lang=3D"EN-U=
S"><o:p> </o:p></span></p>
<p class=3D"MsoNormal" style=3D"border:none;padding:0cm"><span lang=3D"EN-U=
S">Rudolf Bargholz<o:p></o:p></span></p>
<p class=3D"MsoNormal" style=3D"border:none;padding:0cm"><span lang=3D"EN-U=
S"><o:p> </o:p></span></p>
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