Using dynamic field in notifications when creating ticket
Alexis HAUSER <[email protected]> Wed, 12 Feb 2020 10:05:53 +0100 (CET)
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <1441390795.15543124.1581498353826.JavaMail.zimbra@imt-atlantique.fr> |
--===============6618468473153492705== Content-Type: multipart/alternative; boundary="=_45b8cea2-fc82-4413-8c88-3e8079c06881" --=_45b8cea2-fc82-4413-8c88-3e8079c06881 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: 7bit Hi, I tried to use dynamic fields in notifications, using the following syntax : <OTRS_TICKET_DynamicField_Myfield> It worked for escalation notifications and others things, but it seems that the dynamic fields don't get any value when the notification is sent after creating a new ticket. It's replaced instead with "-". Any idea how I can update the dynamic fields values before the notification of a new ticket creation is sent ? Regards Alexis --=_45b8cea2-fc82-4413-8c88-3e8079c06881 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable <html><body><div style=3D"font-family: arial, helvetica, sans-serif; font-s= ize: 12pt; color: #000000"><div>Hi,<br data-mce-bogus=3D"1"></div><div><br = data-mce-bogus=3D"1"></div><div>I tried to use dynamic fields in notificati= ons, using the following syntax : <OTRS_TICKET_DynamicField_Myfield><= br data-mce-bogus=3D"1"></div><div>It worked for escalation notifications a= nd others things, but it seems that the dynamic fields don't get any value = when the notification is sent after creating a new ticket.<br data-mce-bogu= s=3D"1"></div><div>It's replaced instead with "-".<br data-mce-bogus=3D"1">= </div><div><br data-mce-bogus=3D"1"></div><div>Any idea how I can update th= e dynamic fields values before the notification of a new ticket creation is= sent ?<br data-mce-bogus=3D"1"></div><div><br data-mce-bogus=3D"1"></div><= div>Regards<br data-mce-bogus=3D"1"></div><div>Alexis<br data-mce-bogus=3D"= 1"></div></div></body></html> --=_45b8cea2-fc82-4413-8c88-3e8079c06881-- --===============6618468473153492705== Content-Type: text/plain; charset="us-ascii" MIME-Version: 1.0 Content-Transfer-Encoding: 7bit Content-Disposition: inline --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs --===============6618468473153492705==--