CustomerTicketZoom article sort order
Jens Köhler <[email protected]> Fri, 14 Feb 2020 13:53:28 +0100
| Newsgroups | gmane.comp.otrs.user |
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Hey guys,
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please give me a hint on how to change the sort order of articles in =
CustomerTicketZoom.
=20
For AgentTicketZoom there is a sysconfig option called =
Ticket::Frontend::ZoomExpandSort, which has no effect on the customer =
side.
=20
Our customers want to have a reverse sort order so that the newest =
articles are the first ones.
=20
Changing the source code would be fine aswell, but until now I wasn't =
successful in finding the corresponding code parts.
=20
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Regards
Jens
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vlink=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>Hey =
guys,<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>please give =
me a hint on how to change the sort order of articles in =
CustomerTicketZoom.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>For =
AgentTicketZoom there is a sysconfig option called =
Ticket::Frontend::ZoomExpandSort, which has no effect on the customer =
side.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>Our =
customers want to have a reverse sort order so that the newest articles =
are the first ones.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>Changing the =
source code would be fine aswell, but until now I wasn’t =
successful in finding the corresponding code =
parts.<o:p></o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </=
o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>Regards<o:p><=
/o:p></span></p><p class=3DMsoNormal><span =
style=3D'font-size:10.0pt;font-family:"Arial","sans-serif"'>Jens</span><s=
pan style=3D'font-family:"Arial","sans-serif"'><o:p></o:p></span></p><p =
class=3DMsoNormal><o:p> </o:p></p></div></body></html>
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