OTRS 5: Meeting responses should not change ticket state
"Seifert, Hagen" <[email protected]> Thu, 2 Apr 2020 14:33:30 +0000
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <[email protected]> |
--===============3281762176998897635== Content-Language: de-DE Content-Type: multipart/alternative; boundary="_000_5092a471bde24d6f90a939c6a3cefdedssc01sm007sscservicesde_" --_000_5092a471bde24d6f90a939c6a3cefdedssc01sm007sscservicesde_ Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Hello. We send Outlook appointments with the email address of our OTRS. The answer= s will then be sent to the OTRS. As we manually enter the ticket number in = the subject of the appointment, it will be assigned to the correct ticket. = However, it bothers us that the ticket status changes from "wait for remind= er" to "open" as soon as a customer accepts an invitation (or declines or a= ccepts it tentative). Can we change this via the admin interface? Freundliche Gr=FC=DFe / Best regards Hagen Seifert _____________________________________________________ Prozesse und Methoden Phone: +49-7031-4913-34 Fax: +49-7031-4913-55 Mail: [email protected]<mailto:[email protected]> SIP: [email protected]<sip:[email protected]> http://www.ssc-services.de<http://www.ssc-services.de/> SSC-Services GmbH Herrenberger Stra=DFe 56 71034 B=F6blingen Gesch=E4ftsf=FChrer/Managing Director: Matthias Stroezel, Tobias Rohde Sitz/Domicile: B=F6blingen Registergericht/Court of Registry: Stuttgart HRB-Nr./ Commercial Register No. 21439 _____________________________________________________ --_000_5092a471bde24d6f90a939c6a3cefdedssc01sm007sscservicesde_ Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable <html xmlns:v=3D"urn:schemas-microsoft-com:vml" xmlns:o=3D"urn:schemas-micr= osoft-com:office:office" xmlns:w=3D"urn:schemas-microsoft-com:office:word" = xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" xmlns=3D"http:= //www.w3.org/TR/REC-html40"> <head> <meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Diso-8859-= 1"> <meta name=3D"Generator" content=3D"Microsoft Word 15 (filtered medium)"> <style><!-- /* Font Definitions */ @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4;} @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {margin:0cm; margin-bottom:.0001pt; font-size:11.0pt; font-family:"Calibri",sans-serif; mso-fareast-language:EN-US;} .MsoChpDefault {mso-style-type:export-only; font-family:"Calibri",sans-serif; mso-fareast-language:EN-US;} @page WordSection1 {size:612.0pt 792.0pt; margin:70.85pt 70.85pt 2.0cm 70.85pt;} div.WordSection1 {page:WordSection1;} --></style><!--[if gte mso 9]><xml> <o:shapedefaults v:ext=3D"edit" spidmax=3D"1026" /> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext=3D"edit"> <o:idmap v:ext=3D"edit" data=3D"1" /> </o:shapelayout></xml><![endif]--> </head> <body lang=3D"DE" link=3D"#0563C1" vlink=3D"#954F72"> <div class=3D"WordSection1"> <p class=3D"MsoNormal">Hello.<o:p></o:p></p> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal"><span lang=3D"EN-US">We send Outlook appointments wi= th the email address of our OTRS. The answers will then be sent to the OTRS= . As we manually enter the ticket number in the subject of the appointment,= it will be assigned to the correct ticket. However, it bothers us that the ticket status changes from "w= ait for reminder" to "open" as soon as a customer accepts an= invitation (or declines or accepts it tentative). Can we change this via t= he admin interface?<o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US"><o:p> </o:p></span></p> <p class=3D"MsoNormal"><span style=3D"mso-fareast-language:DE">Freundliche = Gr=FC=DFe / Best regards<br> Hagen Seifert<br> _____________________________________________________<br> Prozesse und Methoden<br> <br> Phone: +49-7031-4913-34<br> Fax: +49-7031-4913-55<br> Mail: <b><a href=3D"mailto:[email protected]"><span style=3D"color:= #464646;text-decoration:none">[email protected]</span></a></b><br> SIP: <b><a href=3D"sip:[email protected]"><span style=3D"color:#464= 646;text-decoration:none">[email protected]</span></a></b><br> <b><a href=3D"http://www.ssc-services.de/"><span style=3D"color:#464646;tex= t-decoration:none">http://www.ssc-services.de</span></a></b><br> <br> SSC-Services GmbH<br> Herrenberger Stra=DFe 56<br> 71034 B=F6blingen<br> <br> Gesch=E4ftsf=FChrer/Managing Director: Matthias Stroezel, Tobias Rohde<br> Sitz/Domicile: B=F6blingen<br> Registergericht/Court of Registry: Stuttgart<br> HRB-Nr./ Commercial Register No. 21439<br> _____________________________________________________ </span><o:p></o:p></p= > </div> </body> </html> --_000_5092a471bde24d6f90a939c6a3cefdedssc01sm007sscservicesde_-- --===============3281762176998897635== Content-Type: text/plain; charset="us-ascii" MIME-Version: 1.0 Content-Transfer-Encoding: 7bit Content-Disposition: inline --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs --===============3281762176998897635==--