Re: Change the sender name to agent name in article list ?
Florian Edlhuber <[email protected]> Mon, 20 Jul 2020 18:09:40 +0200
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Organization | edlhuber.net |
| Message-ID | <[email protected]> |
This is a multi-part message in MIME format... --===============4242830501501552789== Content-Type: multipart/alternative; boundary="----------=_1595261380-17842-6" This is a multi-part message in MIME format... ------------=_1595261380-17842-6 Content-Type: text/plain; charset="utf-8" Content-Disposition: inline Content-Transfer-Encoding: quoted-printable Hi, >=20 > One frustrating point in using OTRS is that all the sent articles from OT= RS > Team appears with the same generic name (for example : Support Team) beca= use > we use the same generic email address (for example : [1][email protected]= om). >=20 > Is it possible to change this sender=E2=80=99s name to the agent=E2=80=99= s name who > effectively did the action (sending the email/response) ? >=20 Check the docs [2]https://doc.otrs.com/doc/manual/admin/6.0/en/html/ConfigReference_Sectio= n_Core_Ticket.html Ticket::DefineEmailFrom regards Florian [1] mailto:[email protected] [2] https://doc.otrs.com/doc/manual/admin/6.0/en/html/ConfigReference_Secti= on_Core_Ticket.html ------------=_1595261380-17842-6 Content-Type: text/html; charset="utf-8" Content-Disposition: inline Content-Transfer-Encoding: quoted-printable <!DOCTYPE html><html><head><meta http-equiv=3D"Content-Type" content=3D"tex= t/html; charset=3Dutf-8"/></head><body style=3D"font-family:Geneva,Helvetic= a,Arial,sans-serif; font-size: 12px;"><p>Hi,</p><p> </p><blockquote><p= ><span style=3D"color:#1F497D;">One frustrating point in using OTRS is that= all the sent articles from OTRS Team appears with the same generic name (f= or example : Support Team) because we use the same generic email address (f= or example : </span><a href=3D"mailto:[email protected]" target=3D"_blank= "><span style=3D"color:#1F497D;">[email protected]</span></a><span style= =3D"color:#1F497D;">).</span></p><p><span style=3D"color:#1F497D;">Is it po= ssible to change this sender=E2=80=99s name to the agent=E2=80=99s name who= effectively did the action (sending the email/response) ?</span></p></bloc= kquote><p>Check the docs</p><p><a href=3D"https://doc.otrs.com/doc/manual/a= dmin/6.0/en/html/ConfigReference_Section_Core_Ticket.html" target=3D"_blank= " title=3D"https://doc.otrs.com/doc/manual/admin/6.0/en/html/ConfigReferenc= e_Section_Core_Ticket.html">https://doc.otrs.com/doc/manual/admin/6.0/en/ht= ml/ConfigReference_Section_Core_Ticket.html</a></p><p>Ticket::DefineEmailFr= om</p><p> </p><p>regards</p><p>Florian</p><p> </p></body></html>= ------------=_1595261380-17842-6-- --===============4242830501501552789== Content-Type: text/plain; charset="us-ascii" MIME-Version: 1.0 Content-Transfer-Encoding: 7bit Content-Disposition: inline --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs --===============4242830501501552789==--