Re: What are the differences between notifications and emails ?

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Hello,

For notifications to be sent, all otrs jobs must be running (otrs daemon).
If it is running, another possible issue is your configuration of the
NotificationSenderAddress and NotificationSenderName, if you left it by
default it could be something like otrs@localhost or otrs@localdomain and
those usually get sent to spam.

You also might need to verify if you are using Postfix or another client to
deliver your emails and if it is doing it by itself or using a relay.

Hope it helps

Best Regards

El vie, 4 dic 2020 a las 10:51, JAOUEN Egareg (<[email protected]>)
escribi=C3=B3:

> Hi all !
>
>
>
> I have several OTRS servers currently working under version 6. All of the=
m
> are installed under Fedora OS.
>
> I am using sendmail to manage the email sending and all is well working.
> But I noticed that the notifications are not sent (*or are not received
> on our outlook email addresses*). And it would be better if the
> notifications can reach my agents=E2=80=A6
>
>
>
> Yesterday, I have just installed a new OTRS server on another server. I
> have not yet installed sendmail and I am not able to send email from a
> ticket in OTRS. That is not a bug for the moment. ;-)
>
> But I received the notifications on my outlook email address about those
> failed email attempt.
>
>
>
> How is it possible ? How notifications can be sent without sendmail
> installed ? Why notifications are not sent when sendmail is correctly
> installed and configured to send emails ?
>
> How can I have both working on all my OTRS servers (v6) ?
>
>
>
> Thanks !
>
>
>
> Egareg JAOUEN
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> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
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>


--=20

*Alvaro Cordero RetanaConsultor de Tecnologias*
*Tel: 22585757 ext 123*
*Email:* [email protected]

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<div dir=3D"ltr">Hello,=C2=A0<div><br>For notifications to be sent, all otr=
s jobs must be running=C2=A0(otrs daemon). If it is running, another possib=
le issue is your configuration of the NotificationSenderAddress and Notific=
ationSenderName, if you left it by default=C2=A0it could be something like =
otrs@localhost or otrs@localdomain and those usually get sent to spam.=C2=
=A0</div><div>=C2=A0</div><div>You also might=C2=A0need to verify if you ar=
e using Postfix or another client to deliver your emails and if it is doing=
 it by itself or using a relay.=C2=A0</div><div><br></div><div>Hope it help=
s=C2=A0</div><div><br></div><div>Best Regards</div></div><br><div class=3D"=
gmail_quote"><div dir=3D"ltr" class=3D"gmail_attr">El vie, 4 dic 2020 a las=
 10:51, JAOUEN Egareg (&lt;<a href=3D"mailto:[email protected]">egare=
[email protected]</a>&gt;) escribi=C3=B3:<br></div><blockquote class=3D"gm=
ail_quote" style=3D"margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,=
204,204);padding-left:1ex">





<div lang=3D"FR">
<div class=3D"gmail-m_101324669056920234WordSection1">
<p class=3D"MsoNormal"><span style=3D"font-size:11pt;font-family:Calibri,sa=
ns-serif;color:rgb(31,73,125)">Hi all=C2=A0!
<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:11pt;font-family:Calibri,sa=
ns-serif;color:rgb(31,73,125)"><u></u>=C2=A0<u></u></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11pt;font-fa=
mily:Calibri,sans-serif;color:rgb(31,73,125)">I have several OTRS servers c=
urrently working under version 6. All of them are installed under Fedora OS=
.
<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11pt;font-fa=
mily:Calibri,sans-serif;color:rgb(31,73,125)">I am using sendmail to manage=
 the email sending and all is well working. But I noticed that the notifica=
tions are not sent (<i>or are not received
 on our outlook email addresses</i>). And it would be better if the notific=
ations can reach my agents=E2=80=A6
<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11pt;font-fa=
mily:Calibri,sans-serif;color:rgb(31,73,125)"><u></u>=C2=A0<u></u></span></=
p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11pt;font-fa=
mily:Calibri,sans-serif;color:rgb(31,73,125)">Yesterday, I have just instal=
led a new OTRS server on another server. I have not yet installed sendmail =
and I am not able to send email from a ticket
 in OTRS. That is not a bug for the moment. ;-)<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11pt;font-fa=
mily:Calibri,sans-serif;color:rgb(31,73,125)">But I received the notificati=
ons on my outlook email address about those failed email attempt.
<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11pt;font-fa=
mily:Calibri,sans-serif;color:rgb(31,73,125)"><u></u>=C2=A0<u></u></span></=
p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11pt;font-fa=
mily:Calibri,sans-serif;color:rgb(31,73,125)">How is it possible ? How noti=
fications can be sent without sendmail installed ? Why notifications are no=
t sent when sendmail is correctly installed
 and configured to send emails ? <u></u><u></u></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11pt;font-fa=
mily:Calibri,sans-serif;color:rgb(31,73,125)">How can I have both working o=
n all my OTRS servers (v6) ?
<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11pt;font-fa=
mily:Calibri,sans-serif;color:rgb(31,73,125)"><u></u>=C2=A0<u></u></span></=
p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11pt;font-fa=
mily:Calibri,sans-serif;color:rgb(31,73,125)">Thanks !
<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11pt;font-fa=
mily:Calibri,sans-serif;color:rgb(31,73,125)"><u></u>=C2=A0<u></u></span></=
p>
<p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:11pt;font-fa=
mily:Calibri,sans-serif;color:rgb(31,73,125)">Egareg JAOUEN<u></u><u></u></=
span></p>
</div>
</div>

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</blockquote></div><br clear=3D"all"><div><br></div>-- <br><div dir=3D"ltr"=
 class=3D"gmail_signature"><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div=
 dir=3D"ltr"><div><div dir=3D"ltr"><div><font color=3D"#666666"><i>Alvaro C=
ordero Retana<br>Consultor de Tecnologias</i></font></div><div><font color=
=3D"#666666"><i>Tel: 22585757 ext 123</i></font></div><div><i><font color=
=3D"#666666">Email:</font></i> <a href=3D"mailto:[email protected]" tar=
get=3D"_blank">[email protected]</a><br><img src=3D"http://www.gridshie=
ld.com/images/gs-signature.png"><br></div></div></div></div></div></div></d=
iv></div></div>

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