Re: RES: Otrs Community edition is formally dead?

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Hi guys!

I'd like to invite you to try our fork of ((otrs)) Community. We will
maintain the software as opensource with no pay for extra features:

https://ligerosmart.com/

https://www.youtube.com/channel/UCi22ju-ttgF6wTMx6yjWV7g

Regards,


Ronaldo Richieri


Em qua., 27 de jan. de 2021 =C3=A0s 22:28, Edson Richter <
[email protected]> escreveu:

> Hi!
>
>
>
> Disclaimer: I=E2=80=99ve no relation to OTRS company, not as employee, no=
t as
> customer =E2=80=93 only as OTRS 5.x community edition user. All I=E2=80=
=99ve is informal
> talks with sales person, and I suppose it cannot be considered =E2=80=9Co=
ficial
> company communication=E2=80=9D. Consider all below as mine personal persp=
ective
> only.
>
>
>
> I=E2=80=99ve been in touch with OTRS representatives at Brazil, and sales=
 person
> mentioned  that as OTRS eventually would not have community version
> anymore, and because of that, many companies are considering to subscritb=
e
> OTRS 8 to get =E2=80=9Call new features=E2=80=9D and be safe, of course.
>
>
>
> In my research, I=E2=80=99ve found that dolar-per-feature in OTRS 8 is hi=
gh and
> would require an evalutation of the competitors =E2=80=93 found it being =
as
> expensive, or even more expensive, compared with products with same level
> of service for ticket system, and additional tools integrated, like
> communication tools (SIP, WhatsApp, Telegram, Facebook, etc), project
> management, CRM, among others.
>
>
>
> Our company will probably keep OTRS 5.x as readonly repository for
> historic data/internal use, and in next few months choose subscribing
> either OTRS 8 or another tool.
>
>
>
> I do respect OTRS=E2=80=99s company work, and keeping community version i=
s their
> decision after all.
>
>
>
> Let=E2=80=99s see.
>
>
>
> Regards,
>
>
>
> Edson
>
>
>
>
>
> Enviado do Email <https://go.microsoft.com/fwlink/?LinkId=3D550986> para
> Windows 10
>
>
>
> *De: *Matteo Sgalaberni <[email protected]>
> *Enviado:*ter=C3=A7a-feira, 19 de janeiro de 2021 07:21
> *Para: *otrs <[email protected]>
> *Assunto: *[otrs] Otrs Community edition is formally dead?
>
>
>
> Hello,
>
> Otrs company published that from 1 January 2021 no security updates will
> be released and the 6.0 is definitively unsupported.
>
> https://otrs.com/release-notes/attention-security-risk-with-otrs-6/
>
> Some days ago they updated the SECURITY.md on github
> https://github.com/OTRS/otrs/commit/f11a60618b59b0dae5252e1a4a3c7efbe551b=
dea
>
> Is it someone informed about what will happen now? The OTRS Community
> Edition is definitively dead and we need to dispose it as the unique
> released version is unsupported ad there are no newer version released?
>
> Thanks
>
> Matteo
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
>
>
> ---------------------------------------------------------------------
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
>

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<div dir=3D"ltr">Hi guys!<div><br></div><div>I&#39;d like to invite you to =
try our fork of ((otrs)) Community. We will maintain=C2=A0the software as o=
pensource with no pay for extra features:</div><div><br></div><div><a href=
=3D"https://ligerosmart.com/">https://ligerosmart.com/</a><br></div><div><b=
r></div><div><a href=3D"https://www.youtube.com/channel/UCi22ju-ttgF6wTMx6y=
jWV7g">https://www.youtube.com/channel/UCi22ju-ttgF6wTMx6yjWV7g</a></div><d=
iv><br></div><div>Regards,</div><div><br></div><div><br clear=3D"all"><div>=
<div dir=3D"ltr" class=3D"gmail_signature" data-smartmail=3D"gmail_signatur=
e"><div dir=3D"ltr"><div><div dir=3D"ltr">Ronaldo Richieri<br></div></div><=
/div></div></div><br></div></div><br><div class=3D"gmail_quote"><div dir=3D=
"ltr" class=3D"gmail_attr">Em qua., 27 de jan. de 2021 =C3=A0s 22:28, Edson=
 Richter &lt;<a href=3D"mailto:[email protected]">edsonrichter@hotma=
il.com</a>&gt; escreveu:<br></div><blockquote class=3D"gmail_quote" style=
=3D"margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding=
-left:1ex">





<div lang=3D"PT-BR" style=3D"overflow-wrap: break-word;">
<div class=3D"gmail-m_-4755567685567172543WordSection1">
<p class=3D"MsoNormal">Hi!</p>
<p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p>
<p class=3D"MsoNormal">Disclaimer: I=E2=80=99ve no relation to OTRS company=
, not as employee, not as customer =E2=80=93 only as OTRS 5.x community edi=
tion user. All I=E2=80=99ve is informal talks with sales person, and I supp=
ose it cannot be considered =E2=80=9Coficial company communication=E2=80=9D=
.
 Consider all below as mine personal perspective only.</p>
<p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p>
<p class=3D"MsoNormal">I=E2=80=99ve been in touch with OTRS representatives=
 at Brazil, and sales person mentioned=C2=A0 that as OTRS eventually would =
not have community version anymore, and because of that, many companies are=
 considering to subscritbe OTRS 8 to get =E2=80=9Call new
 features=E2=80=9D and be safe, of course.</p>
<p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p>
<p class=3D"MsoNormal">In my research, I=E2=80=99ve found that dolar-per-fe=
ature in OTRS 8 is high and would require an evalutation of the competitors=
 =E2=80=93 found it being as expensive, or even more expensive, compared wi=
th products with same level of service for ticket
 system, and additional tools integrated, like communication tools (SIP, Wh=
atsApp, Telegram, Facebook, etc), project management, CRM, among others.</p=
>
<p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p>
<p class=3D"MsoNormal">Our company will probably keep OTRS 5.x as readonly =
repository for historic data/internal use, and in next few months choose su=
bscribing either OTRS 8 or another tool.</p>
<p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p>
<p class=3D"MsoNormal">I do respect OTRS=E2=80=99s company work, and keepin=
g community version is their decision after all.</p>
<p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p>
<p class=3D"MsoNormal">Let=E2=80=99s see.</p>
<p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p>
<p class=3D"MsoNormal">Regards,</p>
<p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p>
<p class=3D"MsoNormal">Edson</p>
<p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p>
<p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p>
<p class=3D"MsoNormal">Enviado do <a href=3D"https://go.microsoft.com/fwlin=
k/?LinkId=3D550986" target=3D"_blank">
Email</a> para Windows 10</p>
<p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p>
<div style=3D"border-right:none;border-bottom:none;border-left:none;border-=
top:1pt solid rgb(225,225,225);padding:3pt 0cm 0cm">
<p class=3D"MsoNormal" style=3D"border:none;padding:0cm"><b>De: </b><a href=
=3D"mailto:[email protected]" target=3D"_blank">Matteo Sgalaberni</a><br>
<b>Enviado:</b>ter=C3=A7a-feira, 19 de janeiro de 2021 07:21<br>
<b>Para: </b><a href=3D"mailto:[email protected]" target=3D"_blank">otrs<=
/a><br>
<b>Assunto: </b>[otrs] Otrs Community edition is formally dead?</p>
</div>
<p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p>
<p class=3D"MsoNormal">Hello,<br>
<br>
Otrs company published that from 1 January 2021 no security updates will be=
 released and the 6.0 is definitively unsupported.<br>
<br>
<a href=3D"https://otrs.com/release-notes/attention-security-risk-with-otrs=
-6/" target=3D"_blank">https://otrs.com/release-notes/attention-security-ri=
sk-with-otrs-6/</a><br>
<br>
Some days ago they updated the SECURITY.md on github <a href=3D"https://git=
hub.com/OTRS/otrs/commit/f11a60618b59b0dae5252e1a4a3c7efbe551bdea" target=
=3D"_blank">
https://github.com/OTRS/otrs/commit/f11a60618b59b0dae5252e1a4a3c7efbe551bde=
a</a><br>
<br>
Is it someone informed about what will happen now? The OTRS Community Editi=
on is definitively dead and we need to dispose it as the unique released ve=
rsion is unsupported ad there are no newer version released?<br>
<br>
Thanks<br>
<br>
Matteo<br>
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<p class=3D"MsoNormal"><u></u>=C2=A0<u></u></p>
</div>
</div>

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