Re: Ticket vanished?

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Do you have Archive enabled, is the old ticket archived? Are there any jobs
that might have deleted that ticket?

Regards

El mi=C3=A9, 10 mar 2021 a las 10:27, Bruce Johnson (<
[email protected]>) escribi=C3=B3:

> We=E2=80=99re running OTRS Community edition
>
> I have a long running ticket (which has been closed about 3 times, then
> reopened because the person keeps replying to the email with the ticket I=
D
> that seems to have  simply disappeared from the system.
>
> I got a question from the person yesterday, wrote the answer, and went to
> revisit it this morning and the ticket is just gone. I cannot find it via
> search.
>
> What should my next steps be?
>
> --
> Bruce Johnson
> University of Arizona
> College of Pharmacy
> Information Technology Group
>
> Institutions do not have opinions, merely customs
>
>
> --
> _______________________________________________
> otrs mailing list -- [email protected]
> To unsubscribe send an email to [email protected]
> To manage your subscription or browse the message archive visit:
>   https://lists.otrs.org/postorius/lists/otrs.lists.otrs.org/
>


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*Alvaro Cordero RetanaConsultor de Tecnologias*
*Tel: 22585757 ext 123*
*Email:* [email protected]

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<div dir=3D"ltr">Do you have Archive enabled, is the old ticket archived? A=
re there any jobs that might have deleted that ticket?<div><br>Regards</div=
></div><br><div class=3D"gmail_quote"><div dir=3D"ltr" class=3D"gmail_attr"=
>El mi=C3=A9, 10 mar 2021 a las 10:27, Bruce  Johnson (&lt;<a href=3D"mailt=
o:[email protected]">[email protected]</a>&gt;) escri=
bi=C3=B3:<br></div><blockquote class=3D"gmail_quote" style=3D"margin:0px 0p=
x 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">We=E2=
=80=99re running OTRS Community edition<br>
<br>
I have a long running ticket (which has been closed about 3 times, then reo=
pened because the person keeps replying to the email with the ticket ID tha=
t seems to have=C2=A0 simply disappeared from the system.<br>
<br>
I got a question from the person yesterday, wrote the answer, and went to r=
evisit it this morning and the ticket is just gone. I cannot find it via se=
arch. <br>
<br>
What should my next steps be? <br>
<br>
-- <br>
Bruce Johnson<br>
University of Arizona<br>
College of Pharmacy<br>
Information Technology Group<br>
<br>
Institutions do not have opinions, merely customs<br>
<br>
<br>
--<br>
_______________________________________________<br>
otrs mailing list -- <a href=3D"mailto:[email protected]" target=3D"_blan=
k">[email protected]</a><br>
To unsubscribe send an email to <a href=3D"mailto:[email protected]=
" target=3D"_blank">[email protected]</a><br>
To manage your subscription or browse the message archive visit:<br>
=C2=A0 <a href=3D"https://lists.otrs.org/postorius/lists/otrs.lists.otrs.or=
g/" rel=3D"noreferrer" target=3D"_blank">https://lists.otrs.org/postorius/l=
ists/otrs.lists.otrs.org/</a><br>
</blockquote></div><br clear=3D"all"><div><br></div>-- <br><div dir=3D"ltr"=
 class=3D"gmail_signature"><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div=
 dir=3D"ltr"><div><div dir=3D"ltr"><div><font color=3D"#666666"><i>Alvaro C=
ordero Retana<br>Consultor de Tecnologias</i></font></div><div><font color=
=3D"#666666"><i>Tel: 22585757 ext 123</i></font></div><div><i><font color=
=3D"#666666">Email:</font></i> <a href=3D"mailto:[email protected]" tar=
get=3D"_blank">[email protected]</a><br><img src=3D"http://www.gridshie=
ld.com/images/gs-signature.png"><br></div></div></div></div></div></div></d=
iv></div></div>

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