Re: OTRS Login Problem
Muhammed İhsan ÖZOĞUR (BILGEM KSM) <[email protected]> Tue, 21 Dec 2021 16:38:12 +0300 (EET)
| Newsgroups | gmane.comp.otrs.user |
|---|---|
| Message-ID | <[email protected]> |
--===============3892059613135908004== Content-Type: multipart/alternative; boundary="=_9249d298-eb37-4125-88ea-d17e968dec29" --=_9249d298-eb37-4125-88ea-d17e968dec29 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hi,=20 I am working at TUBITAK as an IT personnel, we are using OTRS 6 on a CentOS= server in our company.=20 We have upgraded some CentOS packages according to cybersecurity requiremen= ts.=20 After upgradation we realized that admin agents cannot login directly;=20 So we are changing address, if we add something like "Action=3DAdmin" we ca= n login successfully as admin agents.=20 Can you help us about that problem, we tried so many things but could not s= olve that.=20 Your answers are very valuable to us.=20 Best Regards,=20 Muhammed =C4=B0hsan =C3=96ZO=C4=9EUR=20 Sistem Ekibi=20 Kamu Sertifikasyon Merkezi / Bilgi Teknolojileri=20 T=C3=9CB=C4=B0TAK B=C4=B0LGEM=20 41470 Gebze, KOCAEL=C4=B0=20 T +90 262 675 8532=20 [ http://bilgem.tubitak.gov.tr/ | www.bilgem.tubitak.gov.tr ]=20 [ http://www.kamusm.gov.tr/ | www.kamusm.gov.tr/ ]=20 [email protected]=20 [email protected]=20 ................................................................=20 [ http://bilgem.tubitak.gov.tr/ ]=20 [ http://www.tubitak.gov.tr/sorumlulukreddi | Sorumluluk Reddi ]=20 Kimden: "Muhammed =C4=B0hsan =C3=96ZO=C4=9EUR, T=C3=9CB=C4=B0TAK B=C4=B0LGE= M" <[email protected]>=20 Kime: "otrs" <[email protected]>=20 G=C3=B6nderilenler: 21 Aral=C4=B1k Sal=C4=B1 2021 16:33:53=20 Konu: Re: OTRS Login Problem=20 Hi,=20 I am working at TUBITAK as an IT personnel, we are using OTRS 6 on a CentOS= server in our company.=20 We have upgraded some CentOS packages according to cybersecurity requiremen= ts.=20 After upgradation we realized that admin agents cannot login directly;=20 So we are changing address, if we add something like "Action=3DAdmin" we ca= n login successfully as admin agents.=20 Can you help us about that problem, we tried so many things but could not s= olve that.=20 Your answers are very valuable to us.=20 Best Regards,=20 Muhammed =C4=B0hsan =C3=96ZO=C4=9EUR=20 Sistem Ekibi=20 Kamu Sertifikasyon Merkezi / Bilgi Teknolojileri=20 T=C3=9CB=C4=B0TAK B=C4=B0LGEM=20 41470 Gebze, KOCAEL=C4=B0=20 T +90 262 675 8532=20 [ http://bilgem.tubitak.gov.tr/ | www.bilgem.tubitak.gov.tr ]=20 [ http://www.kamusm.gov.tr/ | www.kamusm.gov.tr/ ]=20 [email protected]=20 [email protected]=20 ................................................................=20 [ http://bilgem.tubitak.gov.tr/ ]=20 [ http://www.tubitak.gov.tr/sorumlulukreddi | Sorumluluk Reddi ]=20 Kimden: "Muhammed =C4=B0hsan =C3=96ZO=C4=9EUR, T=C3=9CB=C4=B0TAK B=C4=B0LGE= M" <[email protected]>=20 Kime: "otrs" <[email protected]>=20 G=C3=B6nderilenler: 21 Aral=C4=B1k Sal=C4=B1 2021 16:28:22=20 Konu: OTRS Login Problem=20 Hi,=20 I am working at TUBITAK as an IT personnel, we are using OTRS 6 on a CentOS= server in our company.=20 We have upgraded some CentOS packages according to cybersecurity requiremen= ts.=20 After upgradation we realized that admin agents cannot login directly;=20 So we are changing address, if we add something like "Action=3DAdmin" we ca= n login successfully as admin agents.=20 Can you help us about that problem, we tried so many things but could not s= olve that.=20 Your answers are very valuable to us.=20 Best Regards,=20 Muhammed =C4=B0hsan =C3=96ZO=C4=9EUR=20 Sistem Ekibi=20 Kamu Sertifikasyon Merkezi / Bilgi Teknolojileri=20 T=C3=9CB=C4=B0TAK B=C4=B0LGEM=20 41470 Gebze, KOCAEL=C4=B0=20 T +90 262 675 8532=20 [ http://bilgem.tubitak.gov.tr/ | www.bilgem.tubitak.gov.tr ]=20 [ http://www.kamusm.gov.tr/ | www.kamusm.gov.tr/ ]=20 [email protected]=20 [email protected]=20 ................................................................=20 [ http://bilgem.tubitak.gov.tr/ ]=20 [ http://www.tubitak.gov.tr/sorumlulukreddi | Sorumluluk Reddi ]=20 --=_9249d298-eb37-4125-88ea-d17e968dec29 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable <html><body><div style=3D"font-family: arial, helvetica, sans-serif; font-s= ize: 12pt; color: #000000"><div><div style=3D"color: #000000; font-family: = arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-var= iant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter= -spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-tra= nsform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-te= xt-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-s= tyle: initial; text-decoration-color: initial; background-color: #fdfdfd;" = data-mce-style=3D"color: #000000; font-family: arial, helvetica, sans-serif= ; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font= -variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2= ; text-align: start; text-indent: 0px; text-transform: none; white-space: n= ormal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-d= ecoration-thickness: initial; text-decoration-style: initial; text-decorati= on-color: initial; background-color: #fdfdfd;"><div>Hi,</div><div><br></div= ><div>I am working at TUBITAK as an IT personnel, we are using OTRS 6 on a = CentOS server in our company.</div><div>We have upgraded some CentOS packag= es according to cybersecurity requirements.</div><div>After upgradation we = realized that admin agents cannot login directly;</div><div>So we are chang= ing address, if we add something like "Action=3DAdmin" we can login success= fully as admin agents.</div><div><br></div><div>Can you help us about that = problem, we tried so many things but could not solve that.</div></div><div = style=3D"color: #000000; font-family: arial, helvetica, sans-serif; font-si= ze: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-= caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-al= ign: start; text-indent: 0px; text-transform: none; white-space: normal; wi= dows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration= -thickness: initial; text-decoration-style: initial; text-decoration-color:= initial; background-color: #fdfdfd;" data-mce-style=3D"color: #000000; fon= t-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal= ; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 4= 00; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px= ; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; = -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-de= coration-style: initial; text-decoration-color: initial; background-color: = #fdfdfd;">Your answers are very valuable to us.</div><div style=3D"color: #= 000000; font-family: arial, helvetica, sans-serif; font-size: 16px; font-st= yle: normal; font-variant-ligatures: normal; font-variant-caps: normal; fon= t-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-= indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spa= cing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initi= al; text-decoration-style: initial; text-decoration-color: initial; backgro= und-color: #fdfdfd;" data-mce-style=3D"color: #000000; font-family: arial, = helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-li= gatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacin= g: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform:= none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stro= ke-width: 0px; text-decoration-thickness: initial; text-decoration-style: i= nitial; text-decoration-color: initial; background-color: #fdfdfd;">Best Re= gards,</div></div><div data-marker=3D"__SIG_PRE__"><div style=3D"text-align= :left"><strong style=3D"color:rgb( 204 , 0 , 0 );font-family:'tahoma' , 'ne= w york' , 'times' , serif;font-size:10px">Muhammed =C4=B0hsan =C3=96ZO=C4= =9EUR</strong><div style=3D"font-family:'times new roman';font-size:medium;= width:300px"><div style=3D"font-family:'tahoma' , 'new york' , 'times' , se= rif;font-size:10px;color:rgb( 64 , 64 , 64 );margin:2px 0px 0px">Sistem Eki= bi</div><div style=3D"font-family:'tahoma' , 'new york' , 'times' , serif;f= ont-size:10px;color:rgb( 64 , 64 , 64 );margin:2px 0px 0px"><span style=3D"= font-weight:bold">Kamu Sertifikasyon Merkezi / Bilgi Teknolojileri</span><b= r></div><div style=3D"font-family:'tahoma' , 'new york' , 'times' , serif;f= ont-size:10px;color:rgb( 64 , 64 , 64 )">T=C3=9CB=C4=B0TAK B=C4=B0LGEM</div= ><div style=3D"font-family:'tahoma' , 'new york' , 'times' , serif;font-siz= e:10px;color:rgb( 64 , 64 , 64 )">41470 Gebze, KOCAEL=C4=B0</div><div style= =3D"font-family:'tahoma' , 'new york' , 'times' , serif;font-size:10px;colo= r:rgb( 64 , 64 , 64 )"><font color=3D"#CC0000" style=3D"font-weight:bold">T= </font> +90 262 675 8532</div><div style=3D"font-family:'tahoma' , 'ne= w york' , 'times' , serif;font-size:10px;color:rgb( 64 , 64 , 64 );margin-t= op:2px"><a href=3D"http://bilgem.tubitak.gov.tr/" rel=3D"nofollow noopener = noreferrer nofollow noopener noreferrer" target=3D"_blank">www.bilgem.tubit= ak.gov.tr</a></div><div style=3D"font-family:'tahoma' , 'new york' , 'times= ' , serif;font-size:10px;color:rgb( 64 , 64 , 64 );margin-top:2px"><a href= =3D"http://www.kamusm.gov.tr/" rel=3D"nofollow noopener noreferrer nofollow= noopener noreferrer" target=3D"_blank">www.kamusm.gov.tr/</a></div><div st= yle=3D"font-family:'tahoma' , 'new york' , 'times' , serif;font-size:10px;c= olor:rgb( 64 , 64 , 64 );margin-top:2px">[email protected]</div><= div style=3D"font-family:'tahoma' , 'new york' , 'times' , serif;font-size:= 10px;color:rgb( 64 , 64 , 64 )">[email protected]</div><div style= =3D"font-family:'tahoma' , 'geneva' , sans-serif;font-size:0.55em;color:rgb= ( 64 , 64 , 64 );margin-top:4px">..........................................= ......................</div><br><a href=3D"http://bilgem.tubitak.gov.tr/" r= el=3D"nofollow noopener noreferrer nofollow noopener noreferrer" target=3D"= _blank"><img width=3D"100" height=3D"101" border=3D"0" src=3D"http://bilgem= .tubitak.gov.tr/sites/images/bilgem-1_0.png"></a><div style=3D"font-family:= 'tahoma' , 'geneva' , sans-serif;font-size:9px;color:rgb( 64 , 64 , 64 )"><= a href=3D"http://www.tubitak.gov.tr/sorumlulukreddi" rel=3D"nofollow noopen= er noreferrer nofollow noopener noreferrer" target=3D"_blank"><br>Sorumlulu= k Reddi</a></div></div></div></div><div><br></div><hr id=3D"zwchr" data-mar= ker=3D"__DIVIDER__"><div data-marker=3D"__HEADERS__"><b>Kimden: </b>"Muhamm= ed =C4=B0hsan =C3=96ZO=C4=9EUR, T=C3=9CB=C4=B0TAK B=C4=B0LGEM" <ihsan.oz= [email protected]><br><b>Kime: </b>"otrs" <[email protected]><= br><b>G=C3=B6nderilenler: </b>21 Aral=C4=B1k Sal=C4=B1 2021 16:33:53<br><b>= Konu: </b>Re: OTRS Login Problem<br></div><div><br></div><div data-marker= =3D"__QUOTED_TEXT__"><div style=3D"font-family:'arial' , 'helvetica' , sans= -serif;font-size:12pt;color:#000000"><div><div style=3D"color:#000000;font-= family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-style:normal;= font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:none;w= hite-space:normal;word-spacing:0px;background-color:#fdfdfd"><div>Hi,</div>= <br><div>I am working at TUBITAK as an IT personnel, we are using OTRS 6 on= a CentOS server in our company.</div><div>We have upgraded some CentOS pac= kages according to cybersecurity requirements.</div><div>After upgradation = we realized that admin agents cannot login directly;</div><div>So we are ch= anging address, if we add something like "Action=3DAdmin" we can login succ= essfully as admin agents.</div><br><div>Can you help us about that problem,= we tried so many things but could not solve that.</div></div><div style=3D= "color:#000000;font-family:'arial' , 'helvetica' , sans-serif;font-size:16p= x;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:0px;t= ext-transform:none;white-space:normal;word-spacing:0px;background-color:#fd= fdfd">Your answers are very valuable to us.</div><div style=3D"color:#00000= 0;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-style:= normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform= :none;white-space:normal;word-spacing:0px;background-color:#fdfdfd">Best Re= gards,</div></div><div><div style=3D"text-align:left"><strong style=3D"colo= r:rgb( 204 , 0 , 0 );font-family:'tahoma' , 'new york' , 'times' , serif;fo= nt-size:10px">Muhammed =C4=B0hsan =C3=96ZO=C4=9EUR</strong><div style=3D"fo= nt-family:'times new roman';font-size:medium;width:300px"><div style=3D"fon= t-family:'tahoma' , 'new york' , 'times' , serif;font-size:10px;color:rgb( = 64 , 64 , 64 );margin:2px 0px 0px">Sistem Ekibi</div><div style=3D"font-fam= ily:'tahoma' , 'new york' , 'times' , serif;font-size:10px;color:rgb( 64 , = 64 , 64 );margin:2px 0px 0px"><span style=3D"font-weight:bold">Kamu Sertifi= kasyon Merkezi / Bilgi Teknolojileri</span><br></div><div style=3D"font-fam= ily:'tahoma' , 'new york' , 'times' , serif;font-size:10px;color:rgb( 64 , = 64 , 64 )">T=C3=9CB=C4=B0TAK B=C4=B0LGEM</div><div style=3D"font-family:'ta= homa' , 'new york' , 'times' , serif;font-size:10px;color:rgb( 64 , 64 , 64= )">41470 Gebze, KOCAEL=C4=B0</div><div style=3D"font-family:'tahoma' , 'ne= w york' , 'times' , serif;font-size:10px;color:rgb( 64 , 64 , 64 )"><font c= olor=3D"#CC0000" style=3D"font-weight:bold">T</font> +90 262 675 8532<= /div><div style=3D"font-family:'tahoma' , 'new york' , 'times' , serif;font= -size:10px;color:rgb( 64 , 64 , 64 );margin-top:2px"><a href=3D"http://bilg= em.tubitak.gov.tr/" rel=3D"nofollow noopener noreferrer nofollow noopener n= oreferrer" target=3D"_blank">www.bilgem.tubitak.gov.tr</a></div><div style= =3D"font-family:'tahoma' , 'new york' , 'times' , serif;font-size:10px;colo= r:rgb( 64 , 64 , 64 );margin-top:2px"><a href=3D"http://www.kamusm.gov.tr/"= rel=3D"nofollow noopener noreferrer nofollow noopener noreferrer" target= =3D"_blank">www.kamusm.gov.tr/</a></div><div style=3D"font-family:'tahoma' = , 'new york' , 'times' , serif;font-size:10px;color:rgb( 64 , 64 , 64 );mar= gin-top:2px">[email protected]</div><div style=3D"font-family:'ta= homa' , 'new york' , 'times' , serif;font-size:10px;color:rgb( 64 , 64 , 64= )">[email protected]</div><div style=3D"font-family:'tahoma' , 'g= eneva' , sans-serif;font-size:0.55em;color:rgb( 64 , 64 , 64 );margin-top:4= px">................................................................</div><= br><a href=3D"http://bilgem.tubitak.gov.tr/" rel=3D"nofollow noopener noref= errer nofollow noopener noreferrer" target=3D"_blank"><img width=3D"100" he= ight=3D"101" border=3D"0" src=3D"http://bilgem.tubitak.gov.tr/sites/images/= bilgem-1_0.png"></a><div style=3D"font-family:'tahoma' , 'geneva' , sans-se= rif;font-size:9px;color:rgb( 64 , 64 , 64 )"><a href=3D"http://www.tubitak.= gov.tr/sorumlulukreddi" rel=3D"nofollow noopener noreferrer nofollow noopen= er noreferrer" target=3D"_blank"><br>Sorumluluk Reddi</a></div></div></div>= </div><br><hr id=3D"zwchr"><div><b>Kimden: </b>"Muhammed =C4=B0hsan =C3=96Z= O=C4=9EUR, T=C3=9CB=C4=B0TAK B=C4=B0LGEM" <[email protected]&g= t;<br><b>Kime: </b>"otrs" <[email protected]><br><b>G=C3=B6nderilen= ler: </b>21 Aral=C4=B1k Sal=C4=B1 2021 16:28:22<br><b>Konu: </b>OTRS Login = Problem<br></div><br><div><div style=3D"font-family:'arial' , 'helvetica' ,= sans-serif;font-size:12pt;color:#000000"><div><div style=3D"color:#000000;= font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-style:no= rmal;font-weight:400;letter-spacing:normal;text-indent:0px;text-transform:n= one;white-space:normal;word-spacing:0px;background-color:#fdfdfd"><div>Hi,<= /div><br><div>I am working at TUBITAK as an IT personnel, we are using OTRS= 6 on a CentOS server in our company.</div><div>We have upgraded some CentO= S packages according to cybersecurity requirements.</div><div>After upgrada= tion we realized that admin agents cannot login directly;</div><div>So we a= re changing address, if we add something like "Action=3DAdmin" we can login= successfully as admin agents.</div><br><div>Can you help us about that pro= blem, we tried so many things but could not solve that.</div></div><div sty= le=3D"color:#000000;font-family:'arial' , 'helvetica' , sans-serif;font-siz= e:16px;font-style:normal;font-weight:400;letter-spacing:normal;text-indent:= 0px;text-transform:none;white-space:normal;word-spacing:0px;background-colo= r:#fdfdfd">Your answers are very valuable to us.</div><div style=3D"color:#= 000000;font-family:'arial' , 'helvetica' , sans-serif;font-size:16px;font-s= tyle:normal;font-weight:400;letter-spacing:normal;text-indent:0px;text-tran= sform:none;white-space:normal;word-spacing:0px;background-color:#fdfdfd">Be= st Regards,</div></div><div><div style=3D"text-align:left"><strong style=3D= "color:rgb( 204 , 0 , 0 );font-family:'tahoma' , 'new york' , 'times' , ser= if;font-size:10px">Muhammed =C4=B0hsan =C3=96ZO=C4=9EUR</strong><div style= =3D"font-family:'times new roman';font-size:medium;width:300px"><div style= =3D"font-family:'tahoma' , 'new york' , 'times' , serif;font-size:10px;colo= r:rgb( 64 , 64 , 64 );margin:2px 0px 0px">Sistem Ekibi</div><div style=3D"f= ont-family:'tahoma' , 'new york' , 'times' , serif;font-size:10px;color:rgb= ( 64 , 64 , 64 );margin:2px 0px 0px"><span style=3D"font-weight:bold">Kamu = Sertifikasyon Merkezi / Bilgi Teknolojileri</span><br></div><div style=3D"f= ont-family:'tahoma' , 'new york' , 'times' , serif;font-size:10px;color:rgb= ( 64 , 64 , 64 )">T=C3=9CB=C4=B0TAK B=C4=B0LGEM</div><div style=3D"font-fam= ily:'tahoma' , 'new york' , 'times' , serif;font-size:10px;color:rgb( 64 , = 64 , 64 )">41470 Gebze, KOCAEL=C4=B0</div><div style=3D"font-family:'tahoma= ' , 'new york' , 'times' , serif;font-size:10px;color:rgb( 64 , 64 , 64 )">= <font color=3D"#CC0000" style=3D"font-weight:bold">T</font> +90 262 67= 5 8532</div><div style=3D"font-family:'tahoma' , 'new york' , 'times' , ser= if;font-size:10px;color:rgb( 64 , 64 , 64 );margin-top:2px"><a href=3D"http= ://bilgem.tubitak.gov.tr/" rel=3D"nofollow noopener noreferrer nofollow noo= pener noreferrer nofollow noopener noreferrer" target=3D"_blank">www.bilgem= .tubitak.gov.tr</a></div><div style=3D"font-family:'tahoma' , 'new york' , = 'times' , serif;font-size:10px;color:rgb( 64 , 64 , 64 );margin-top:2px"><a= href=3D"http://www.kamusm.gov.tr/" rel=3D"nofollow noopener noreferrer nof= ollow noopener noreferrer nofollow noopener noreferrer" target=3D"_blank">w= ww.kamusm.gov.tr/</a></div><div style=3D"font-family:'tahoma' , 'new york' = , 'times' , serif;font-size:10px;color:rgb( 64 , 64 , 64 );margin-top:2px">= [email protected]</div><div style=3D"font-family:'tahoma' , 'new = york' , 'times' , serif;font-size:10px;color:rgb( 64 , 64 , 64 )">ihsan.ozo= [email protected]</div><div style=3D"font-family:'tahoma' , 'geneva' , sans= -serif;font-size:0.55em;color:rgb( 64 , 64 , 64 );margin-top:4px">.........= .......................................................</div><br><a href=3D= "http://bilgem.tubitak.gov.tr/" rel=3D"nofollow noopener noreferrer nofollo= w noopener noreferrer nofollow noopener noreferrer" target=3D"_blank"><img = width=3D"100" height=3D"101" border=3D"0" src=3D"http://bilgem.tubitak.gov.= tr/sites/images/bilgem-1_0.png"></a><div style=3D"font-family:'tahoma' , 'g= eneva' , sans-serif;font-size:9px;color:rgb( 64 , 64 , 64 )"><a href=3D"htt= p://www.tubitak.gov.tr/sorumlulukreddi" rel=3D"nofollow noopener noreferrer= nofollow noopener noreferrer nofollow noopener noreferrer" target=3D"_blan= k"><br>Sorumluluk Reddi</a></div></div></div></div></div></div></div><br></= div></div></body></html> --=_9249d298-eb37-4125-88ea-d17e968dec29-- --===============3892059613135908004== Content-Type: text/plain; charset="us-ascii" MIME-Version: 1.0 Content-Transfer-Encoding: 7bit Content-Disposition: inline -- _______________________________________________ otrs mailing list -- [email protected] To unsubscribe send an email to [email protected] To manage your subscription or browse the message archive visit: https://lists.otrs.org/postorius/lists/otrs.lists.otrs.org/ --===============3892059613135908004==--