RE: Responsibility

> -----Original Message-----
> From: 
> sentto-8233308-1141-1039733062-kent=threeriversinstitute.org@r
> eturns.groups.yahoo.com 
> [mailto:sentto-8233308-1141-1039733062-kent=threeriversinstitu
> [email protected]] On Behalf Of Arien Malec
> Sent: Thursday, December 12, 2002 2:44 PM
> To: [email protected]
> Subject: RE: [XC] Responsibility
> 
> On the other hand, I agree with Mary in the following respects:
> 1) The entire team needs to be responsible for providing 
> customer value, though the customer gets to define value. I 
> sometimes hear on the XP list people say: XP means that I 
> don't have to worry about business issues, only technical 
> issues. I think the entire team should be working on business 
> issues, with technical issues well subordinated to those 
> issues. (I believe Kent has written of this separation of 
> responsibilities as a first move to get the customer's voice 
> back into the process, and not the final stance)
> 2) It takes some work to get down to a good understanding of 
> customer value, and customers often don't know how to help us 
> to do that. We need to do good and hard work to get to that 
> understanding. The common failure mode is to ask the customer 
> what the software should do, and come back with a list of 
> features, which we then implement, and wonder why the 
> customer isn't satisfied. Only after we understand what 
> drives value should we be talking about features.

That last sounds a bit like phases. I might say we should continue to
talk about what drives value as we explore features by implementing and
deploying them.

Kent



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