RE:

> -----Original Message-----
> From: Ron Jeffries [mailto:[email protected]]
> Sent: Friday, December 13, 2002 6:26 AM
> To: [email protected]
> Subject: Re: [XC]
> 
> 
> On Thursday, December 12, 2002, at 3:29:45 PM, Mary Poppendieck wrote:
> 
> > If you feel responsible for the overall business value you 
> deliver, then
> > 'customer on site' doesn't quit tell you enough about how 
> to go about
> > it. I think that when the development team owns the 
> responsibility for
> > delivering business value, and for uncovering what that 
> really means,
> > and does not delegate this to 'the customer' (whoever that 
> is), then you
> > have a dynamite approach. 
> 
> I would agree that the dev team SHARES the responsibility. 
> The XP model,
> however, states clearly that the business decisions belong to 
> the business
> people.

What if ITC is the business?  The software you develop is the busines you
are able to do.

Would it not be true to say in this case the software developers have a
large stake in the business outcome?

I think ITC is for many companies vital in a way that if you take the
software away the company "dies".

You cannot transfer the responsbility to the "customer" completely (and
perhaps not even partially) in those cases it would seem to me.

 In XP, the dev team does what the customer SAYS, not 
> what they somehow
> magically know that the customer SHOULD SAY. Instead, the XP 
> team would help the
> customer learn what he really wants, what he really should 
> say. Then, when he
> says it, the team does it.

I think this would require the customer (in such ITC context as defined
above) to have profound understanding of technology (how it pushes, what the
trends are, what the business implications are if the technology trend is
not followed, etc).  Can we expect "the customer" to know enough about this?

In business decisions it seems that taking decisions on the "now" and the
"tomorrow" should not be separated.  We must make sure that the future is
not jeopardised by the decisions we take now and make sure we are able to
evolve.

From that perspective, I don't see very well how the technology part of the
decision making process can be transferred to the customer and I mean
technology in a broad sense.

About adding value, I think we shouldn't be afraid to have a little
devaluation today to have more value tomorrow.

Is there room for making a difference between what people "want" and what
they "need"?  Is there room for ITC specialists to at least join in the
decision making process?  Perhaps this is what you intended to say but then
I misunderstood how it was put.

> 
> Ron Jeffries
> www.XProgramming.com
> Wisdom begins when we discover the difference between
> "That makes no sense" and "I don't understand". --Mary Doria Russell
> 

Regards, Stefan Steurs.


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