RE: Re: Responsibility

So said  Kent Beck  on  2002-12-13 --------------------

>There was a great article in HBR a couple of months ago about the
>effects of payment frequency on usage. Turns out that for any kind of
>subscription, folks use the service most right after they have paid. So,
>for example, and country club could reduce peak demand for tee times by
>charging annual fees and staggering the fees throughout the year.
>
>In the context of the below, if I wanted more customer involvement, I
>would charge more often than quarterly. I've seen monthly and even
>bi-weekly billing work well.

This would certainly help alleviate the common problem I've experienced: that the customers don't take the time (for whatever reason) to give me feedback on a per-iteration basis. If they paid for each new version of the product, I suppose I'd have a better chance of getting their feedback. The product looks more like value for money than simply seeing items checked off a list.

J. B. Rainsberger,
President, Diaspar Software Services
Let's write software that people understand.
http://www.diasparsoftware.com/
telephone: +1 416 791-8603
All correspondence (c) 2002 Diaspar Software Services.
If you want to use it, just ask; don't steal.



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