Customers writing tests with FitNesse/Fit?

I'm starting to design a refactoring tool for (automated) Customer 
tests, and am assuming that some Customer users of the tool would be 
non-technical.

I'd appreciate knowing whether you have had experience with 
non-technical customers writing customer tests. If they wanted to and 
tried, but didn't continue, were there reasons beyond lack of time that 
stopped them? What does that tell us about the tools (which was used?) 
and what is really needed?

Email me directly if you'd prefer to keep your comments private.

Many thanks, Rick
(Author, with Ward Cunningham, of 'Fit for Developing Software', 
Prentice-Hall, June 2005)


 
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