Re: Teams Leaders what are they, and do we need them? - Extension from Re: [xpAdopti

Hi Glen,

 > (1) We collectively agree on the outcome of the effort. This is
 > usually done with a Customer Rep (CRM) and even at times a real
 > customer. The CRM's are domain experts that come to our
 > building (we're 7 miles from the site) nearly every day so we
 > can have face-to-face talks for a few hours at a time.

Is there something specific that you do to come to agreement?  I 
can see that you hold face-to-face talks.  Do you have some 
process or guidelines or groundrules for those talks?  How do you 
test for agreement?

 > > How does this team stay aligned with the higher needs of the
 > > larger organization?
 >
 > Yes, this is done through Balanced Scorecard.

Okay.  I don't know enough about Balanced Scorecards to ask more 
questions.  (And my Balanced Scorecard book is currently packed.)

Dale

-- 
E-mail: [email protected]
Web:    http://www.dhemery.com



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