RE: Re: SIP is not Takt Time

Eventually I'd like to make SIP money-oriented--the time from when the
money starts flowing out to the time when the money starts flowing in
(really hits our bank account). This brings the length of billing cycle
and the length of the collection cycle into the picture. When I was at a
supercomputer startup, everybody was aware the number of days
receivables stayed outstanding, partly because of the cash flow
implications (would our paychecks clear), but mostly because it was the
most concrete feedback engineering got about whether we were doing a
good job. If receivables went from 45 to 90 days, it was most often
because we weren't delivering value--customers didn't have enough
training to use the machine, the installation procedure was too hard,
the hardware was flaky.
 
Kent