Problems with styles in EndNote X1 on Mac

Has anyone encounter problems with styles in EndNote X1. I received a
support call from one of my users about this today. She has prepared a
paper, but when she formats the bibliography (using the style
Nature) the journal name, volume, pages etc are missing. She's using a
brand new Mac (OS 10.5.2).

The data is her library, so I check the style using Style Manager and
found that all the missing data field labels were replaced by an
underscore character. I tried editing the style to reinsert the missing
fields, but all you get when you've used Insert fields is the underscore
character again. I also tried creating a copy of the style with a
different name - in case the original was write protected in some way,
but this does exactly the same. Any ideas from the Mac gurus out there
gratefully received.

I also attempted to look at Endnote.com for any known issues or an
update style, but the website appears to be down at mo.

Patti Biggs
Deputy Librarian
National Institute for Medical Research
(Medical Research Council)
The Ridgeway
Mill Hill
London
NW7 1AA

Phone
Direct: 020 8816 2380
via Switchboard: 020 8959 3666 ext 2380

Email: [email protected]