Re: EndNote List Announcement (use the forum--or roll your

On 4/16/08 11:56 AM, "Alain.Borel[[email protected]]" wrote:

> Once again, the solution as I see it: a mailing list + a forum, with a

> bi-directional gateway in between. Everybody wins.

And this is very common (in fact, maybe the norm).

I simply do not use web forums. Period.

They take too many resources (time, another application open, usernames,
passwords, clutter, ads, etc.) from me.

In a recent poll on a site I operate, the Number 1 complaint that users
had about other sites was their reliance on web forums.

The software is usually very bad, and at the least, not consistent
across sites (we have to learn not only new usernames/passwords, but
also must learn to use dozens of different fora software, different
layouts, etc.)

If this list were not set-up to be 'moderated', then there would not be
any need for human management on a daily basis.  I have never understood
why this EndNote list had to have messages approved in the first place.
That's an unneeded tax on time for someone...list software is very
mature.

But, alas, there was no gathering of data from this list (do you want a
forum?) and so we are just told that the list is being replaced.

That's not customer service, really.

There are no mentions of why this change is made, what is hoped to be
gained from it or anything.

Of what I've read, the reasons are false:  mailing lists provide
archives, so that argument is moot;  lists provide human-free
management, so, again, moot.


I'm very discouraged by this change, and simply will not visit the web
forum.