Re: Packet 8 Virtual Office Phones, Delay making outbound calls

Hi,

Does the delay no longer happen when by-passing the m0n0wall and connecting
directly to the cable modem? I am wondering if you have eliminated Comcast
as a problem here.

Thanks.


On Thu, Aug 20, 2009 at 8:35 PM, Jim Spaloss <[email protected]> wrote:

> Hello,
> I have a Soekris Net4801 running M0n0wall 1.3b16. The internet connection
> is
> Comcast Cable 20Mb/2Mb with a dynamic IP that changes infrequently. I am
> not
> currently doing any traffic shaping. There are no tunnels, and the load is
> quite light most of the time.
>
> One of the doctors in this office just got 3 VoIP phones from Packet 8
> Virtual Office (I think they are SIP). The phones work fine except for a 5
> second delay on outbound calls (5 seconds of nothing between dialing the
> number and a actually connecting the call.
>
>  The doctor took one of the phones home with him and experienced no delay
> when plugged into his linksys router.
>
>  I spent an hour on the phone with Packet 8 support. The tech (who never
> heard of M0n0wall) had me NAT certain ports (UDP 3478 - 3480 and UDP
> 5199) to one of the phones, which didn't help.
>
> Does anyone have any ideas, or experience with Packet 8 Virtual Office?
> Should I give the shaper a try?
>
> Thanks,
> Jim
>