RE: Proper ISP Reporting

Below is what Dshield's FightBack system sends.
	
Hope this helps,
	Jesse Lepich


[snip]

Hi.

   A user of DShield.org, the Distributed Intrusion Detection System,
submitted a log excerpt which indicates a probe from one of your users.
 Please notify the user and take appropriate actions to avoid further
problems.

   Details (not all users submit flags and protocol):

   Source IP: SSS.SSS.SSS.SSS (port: 2239)
   Target IP: DDD.DDD.DDD.DDD (port: 445)
   Protocol: 6 (Flags: S )
   Time: 2005-01-29 14:54:08 (GMT)

   Hostname: SSS.SSS.SSS.SSS.xxx.xxxxxxxxx.xxx


   Sample logs as submitted:
     (not all submitters permit forwarding of the target IP. Some may be
      withheld or obfuscated by using '10' as first byte)

2005-01-29 14:54:08 GMT SSS.SSS.SSS.SSS => DDD.DDD.DDD.DDD


   All Logs:
   http://www.dshield.org/ipdetails.php?ip= (Source IP + and ID code
that allows the reciepient to see the target IP)

   targets. This report includes one sample of these records.

   This report was submitted to Dshield.org by [email protected]

   For more information about DShield see http://www.dshield.org
   Please let us know if you would not like any further notices from
DShield.org
   or if you would prefer a different format.

   You have permission to share this information to facilitate a
solution
   of this problem.

    Thanks.

        [email protected]
        http://www.dshield.org/fightback.html

IMPORTANT: If you require further assistance, please reply and add the
word 'URGENT' to the subject. Please include this full email in your
reply.

 [snip]

-----Original Message-----
From: Jason Burton [mailto:[email protected]] 
Sent: Tuesday, August 16, 2005 9:02 PM
To: [email protected]
Subject: Proper ISP Reporting

Anyone have samples of how to properly report to ISP's regarding abuse?
 
ie. What format the email should be in, sample phrases, or sentences
that might help. I've been doing this for a while and while some work,
some have not. Im wondering if anyone has examples.
 
Thanks
 
Jason Burton
Leximedia LLC
[email protected]