Re: Blocked by Cloudfare - which email address to use for unlock request
Joel Esler via clamav-users <[email protected]> Tue, 27 Jan 2026 10:55:06 -0500
| Newsgroups | gmane.comp.security.virus.clamav.user |
|---|---|
| Message-ID | <[email protected]> |
--===============3571880892552178862== Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable <html class=3D"apple-mail-supports-explicit-dark-mode"><head><meta http-equi= v=3D"content-type" content=3D"text/html; charset=3Dutf-8"></head><body dir=3D= "auto">If you attempt to download files that are too old, yes. It will block= the attempt. <br id=3D"lineBreakAtBeginningOfSignature"><div dir=3D"l= tr"><div><br></div>=E2=80=94 <div><span style=3D"background-color: rgba= (255, 255, 255, 0);">Sent from my =F0=9F=93=B1iPhone</span></div></div><div d= ir=3D"ltr"><br><blockquote type=3D"cite">On Jan 27, 2026, at 08:44, Brunk J=C3= =BCrgen via clamav-users <[email protected]> wrote:<br><br= ></blockquote></div><blockquote type=3D"cite"><div dir=3D"ltr">=EF=BB=BF <meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8"> <meta name=3D"Generator" content=3D"Microsoft Word 15 (filtered medium)"> <style>@font-face { font-family: "Cambria Math"; } @font-face { font-family: Calibri; } @font-face { font-family: Verdana; } @font-face { font-family: Aptos; } @font-face { font-family: Consolas; } p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm; font-size: 12pt; fon= t-family: Aptos, sans-serif; color: black; } a:link, span.MsoHyperlink { color: blue; text-decoration: underline; } pre { margin: 0cm 0cm 0.0001pt; font-size: 10pt; font-family: "Courier New";= color: black; } span.HTMLVorformatiertZchn { font-family: Consolas; color: black; } span.E-MailFormatvorlage21 { font-family: Arial, sans-serif; color: windowte= xt; text-transform: none; position: relative; top: 0pt; letter-spacing: 0pt;= font-weight: normal; font-style: normal; vertical-align: baseline; font-var= iant-ligatures: normal !important; font-variant-caps: normal !important; fon= t-variant-alternates: normal !important; font-variant-numeric: normal !impor= tant; font-variant-east-asian: normal !important; font-variant-position: nor= mal !important; font-variant-emoji: normal !important; } .MsoChpDefault { font-size: 10pt; } @page WordSection1 { size: 612pt 792pt; margin: 72pt; } div.WordSection1 { page: WordSection1; }</style><!--[if gte mso 9]><xml> <o:shapedefaults v:ext=3D"edit" spidmax=3D"1026" /> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext=3D"edit"> <o:idmap v:ext=3D"edit" data=3D"1" /> </o:shapelayout></xml><![endif]--> <div class=3D"WordSection1"> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:10.0pt;font-f= amily:"Arial",sans-serif;color:windowtext">Hi Marc<br> We have the older 1.4.3 running.<br> <br> But here is a new update to the story: I was able to download the three cvd f= iles manually and replaced them on our test system. After replacing them and= executing =E2=80=9Cfreshclam=E2=80=9D, the update job executed successfully= </span><span lang=3D"EN-US" style=3D"font-size:10.0pt;font-family:"Sego= e UI Emoji",sans-serif;color:windowtext">=F0=9F=98=B2</span><span lang=3D= "EN-US" style=3D"font-size:10.0pt;font-family:"Arial",sans-serif;c= olor:windowtext"> <br> Is it possible, that you get blocked when the database files are older than a= specific date?<br> <br> I=E2=80=99m not 100% sure if the update works from now on via cron =E2=80=A6= but there is now a little hope. <o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:10.0pt;font-f= amily:"Arial",sans-serif;color:windowtext"><o:p> </o:p></span= ></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:10.0pt;font-f= amily:"Arial",sans-serif;color:windowtext">Cheers<br> Juergen<o:p></o:p></span></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:10.0pt;font-f= amily:"Arial",sans-serif;color:windowtext"><o:p> </o:p></span= ></p> <div> <div style=3D"border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0= cm 0cm"> <p class=3D"MsoNormal"><b><span lang=3D"DE" style=3D"font-size:11.0pt;font-f= amily:"Calibri",sans-serif;color:windowtext;mso-ligatures:none;mso= -fareast-language:DE-CH">From:</span></b><span lang=3D"DE" style=3D"font-siz= e:11.0pt;font-family:"Calibri",sans-serif;color:windowtext;mso-lig= atures:none;mso-fareast-language:DE-CH"> clamav-users <[email protected]> <b>On Behalf Of <= /b>Newcomer01 via clamav-users<br> <b>Sent:</b> Tuesday, January 27, 2026 2:21 PM<br> <b>To:</b> Brunk J=C3=BCrgen via clamav-users <[email protected].= net><br> <b>Cc:</b> Newcomer01 <[email protected]><br> <b>Subject:</b> Re: [clamav-users] Blocked by Cloudfare - which email addres= s to use for unlock request<o:p></o:p></span></p> </div> </div> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal">[EXTERNAL SENDER] <span style=3D"mso-ligatures:none;m= so-fareast-language:DE-CH"> <o:p></o:p></span></p> <div> <div id=3D"smartTemplate4-template"> <p class=3D"MsoNormal">Hey J=C3=BCrgen,<br> <br> which clamav version you have running?<br> <br> kind regards<br> Marc <o:p></o:p></p> </div> <div id=3D"smartTemplate4-quoteHeader"> <p class=3D"MsoNormal"><o:p> </o:p></p> <table class=3D"MsoNormalTable" border=3D"1" cellspacing=3D"0" cellpadding=3D= "0" width=3D"100%" style=3D"width:100.0%;background:#EEEEEE;border-collapse:= collapse;border:none"> <tbody> <tr> <td width=3D"120" style=3D"width:90.0pt;border:none;border-top:solid gray 1.= 5pt;padding:.75pt .75pt .75pt .75pt"> <p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ver= dana",sans-serif;color:#CC0000">Von / From:</span><span style=3D"font-s= ize:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p= > </td> <td style=3D"border:none;border-top:solid gray 1.5pt;padding:.75pt .75pt .75= pt .75pt"> <p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ver= dana",sans-serif"><a href=3D"mailto:[email protected]"><spa= n style=3D"text-decoration:none">Brunk J=C3=BCrgen via clamav-users</span></= a><o:p></o:p></span></p> </td> </tr> <tr> <td width=3D"120" style=3D"width:90.0pt;border:none;padding:.75pt .75pt .75p= t .75pt"> <p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ver= dana",sans-serif;color:#CC0000">An / To:</span><span style=3D"font-size= :10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p> </td> <td style=3D"border:none;padding:.75pt .75pt .75pt .75pt"> <p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ver= dana",sans-serif"><a href=3D"mailto:[email protected]"><span style=3D= "text-decoration:none">Newcomer01</span></a><o:p></o:p></span></p> </td> </tr> <tr> <td width=3D"120" style=3D"width:90.0pt;border:none;padding:.75pt .75pt .75p= t .75pt"> <p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ver= dana",sans-serif;color:#CC0000">CC / CC:</span><span style=3D"font-size= :10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></span></p> </td> <td style=3D"border:none;padding:.75pt .75pt .75pt .75pt"> <p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ver= dana",sans-serif"><a href=3D"mailto:[email protected]"><span sty= le=3D"text-decoration:none">Brunk J=C3=BCrgen</span></a><o:p></o:p></span></= p> </td> </tr> <tr> <td width=3D"120" style=3D"width:90.0pt;border:none;padding:.75pt .75pt .75p= t .75pt"> <p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ver= dana",sans-serif;color:#CC0000">Gesendet / Sent:</span><span style=3D"f= ont-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></spa= n></p> </td> <td style=3D"border:none;padding:.75pt .75pt .75pt .75pt"> <p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ver= dana",sans-serif">Dienstag, Januar 27, 2026 um 11:36 (at 11:36 AM) +010= 0<o:p></o:p></span></p> </td> </tr> <tr> <td width=3D"120" style=3D"width:90.0pt;border:none;padding:.75pt .75pt .75p= t .75pt"> <p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ver= dana",sans-serif;color:#CC0000">Betreff / Subject:</span><span style=3D= "font-size:10.0pt;font-family:"Verdana",sans-serif"><o:p></o:p></s= pan></p> </td> <td style=3D"border:none;padding:.75pt .75pt .75pt .75pt"> <p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ver= dana",sans-serif">[clamav-users] Blocked by Cloudfare - which email add= ress to use for unlock request<o:p></o:p></span></p> </td> </tr> </tbody> </table> </div> <blockquote style=3D"margin-top:5.0pt;margin-bottom:5.0pt"> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:10.0pt;font-f= amily:"Arial",sans-serif">Hello everyone,</span><o:p></o:p></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:10.0pt;font-f= amily:"Arial",sans-serif">Like many users before me, I am also fac= ing the problem of being blocked by Cloudflare during the Freshclam process.= ("Sorry, you have been blocked.</span><o:p></o:p></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:10.0pt;font-f= amily:"Arial",sans-serif">You are unable to access clamav.net").</= span><o:p></o:p></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:10.0pt;font-f= amily:"Arial",sans-serif">However, I couldn't find an email addres= s to request that our client be unblocked. We only have two systems, and the= update is only performed twice a day. Configuring a local mirror doesn't make sense for just two systems.</span><o:p></o:p></= p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:10.0pt;font-f= amily:"Arial",sans-serif">Can anyone help me and give me informati= on on who I can contact to get us unblocked?</span><o:p></o:p></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:10.0pt;font-f= amily:"Arial",sans-serif"> </span><o:p></o:p></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:10.0pt;font-f= amily:"Arial",sans-serif">Thanks in advance, best regards</span><o= :p></o:p></p> <p class=3D"MsoNormal"><span lang=3D"EN-US" style=3D"font-size:10.0pt;font-f= amily:"Arial",sans-serif">Juergen</span><o:p></o:p></p> <p class=3D"MsoNormal"><span style=3D"mso-ligatures:none;mso-fareast-languag= e:DE-CH"><br> <br> <o:p></o:p></span></p> <pre>_______________________________________________<o:p></o:p></pre> <pre><o:p> </o:p></pre> <pre>Manage your clamav-users mailing list subscription / unsubscribe:<o:p><= /o:p></pre> <pre><a href=3D"https://lists.clamav.net/mailman/listinfo/clamav-users">http= s://lists.clamav.net/mailman/listinfo/clamav-users</a><o:p></o:p></pre> <pre><o:p> </o:p></pre> <pre><o:p> </o:p></pre> <pre>Help us build a comprehensive ClamAV guide:<o:p></o:p></pre> <pre><a href=3D"https://github.com/Cisco-Talos/clamav-documentation">https:/= /github.com/Cisco-Talos/clamav-documentation</a><o:p></o:p></pre> <pre><o:p> </o:p></pre> <pre><a href=3D"https://docs.clamav.net/#mailing-lists-and-chat">https://doc= s.clamav.net/#mailing-lists-and-chat</a><o:p></o:p></pre> </blockquote> <p class=3D"MsoNormal"><span style=3D"mso-ligatures:none;mso-fareast-languag= e:DE-CH"><o:p> </o:p></span></p> </div> </div> <span>_______________________________________________</span><br><span></span= ><br><span>Manage your clamav-users mailing list subscription / unsubscribe:= </span><br><span>https://lists.clamav.net/mailman/listinfo/clamav-users</spa= n><br><span></span><br><span></span><br><span>Help us build a comprehensive C= lamAV guide:</span><br><span>https://github.com/Cisco-Talos/clamav-documenta= tion</span><br><span></span><br><span>https://docs.clamav.net/#mailing-lists= -and-chat</span><br></div></blockquote></body></html>= --===============3571880892552178862== Content-Type: text/plain; charset="us-ascii" MIME-Version: 1.0 Content-Transfer-Encoding: 7bit Content-Disposition: inline _______________________________________________ Manage your clamav-users mailing list subscription / unsubscribe: https://lists.clamav.net/mailman/listinfo/clamav-users Help us build a comprehensive ClamAV guide: https://github.com/Cisco-Talos/clamav-documentation https://docs.clamav.net/#mailing-lists-and-chat --===============3571880892552178862==--