RE: HCL support

Rob Berendt <[email protected]> Tue, 2 Jul 2019 11:36:39 +0000
Newsgroups gmane.comp.systems.as400.domino
Message-ID <BL0PR11MB2964677F2EAAE99EBA0C7868A4F80@BL0PR11MB2964.namprd11.prod.outlook.com> 
Well, maybe it is a big deal.  After I got the email
Your case has been created, click here to view the case: <redacted>
I click on that and get to the HCL support site, which stops me for my user id and password.  I tried my IBM user id and password.  That didn't work.  I didn't expect it to as I would have found it hard to believe that IBM would have transferred that information.  So I tried just my user id and the reset password.  That didn't work because it wasn't registered.  I could register myself, but how would I tie those cases to my user id?
Or should I exercise patience and wait for a further email on my user id?

Rob Berendt
-- 
IBM Certified System Administrator - IBM i 6.1
Group Dekko
Dept 1600
Mail to:  2505 Dekko Drive
          Garrett, IN 46738
Ship to:  Dock 108
          6928N 400E
          Kendallville, IN 46755
http://www.dekko.com


-----Original Message-----
From: Domino400 <domino400-bounces-+hD5IHI5Xscn3HwCXmMcX9BPR1lH4CV8@public.gmane.org> On Behalf Of Rob Berendt
Sent: Tuesday, July 2, 2019 7:29 AM
To: domino400 domino400 domino400 <[email protected]>
Subject: HCL support

Apparently all my existing Domino cases got moved from IBM support cases (which was already different than IBM i support) directly to HCL support overnight.
No big deal (so far).

Rob Berendt
--
IBM Certified System Administrator - IBM i 6.1 Group Dekko Dept 1600 Mail to:  2505 Dekko Drive
          Garrett, IN 46738
Ship to:  Dock 108
          6928N 400E
          Kendallville, IN 46755
http://www.dekko.com

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