Re: Direct vs affailiate customer.

Ronald Kral <[email protected]>
Newsgroups gmane.comp.systems.as400.mapics
Message-ID <[email protected]>
It should be an open option for everyone. We had bad service from
affiliates and we were behind our competition with technology. We were
spending too much money and were very disatisfied and started looking
at other software companies. The economy has really hurt small
consulting companies and they don not call us any more. Infor still
wants you as a customer and to stay on Infor products so they will
switch you to keep you happy. Call the main phone number and see what
the requirements are now. We moved 3 years back. # 678-319-8000. We
use Infor knowledge zone and do all personnel training in house and on
line at our pace and our schedule. I think it costs $3000 per year and
Infor always helps us whenever we want to set somthing up for our
people. We run smoothe now.

Best of luck in your quest

R.K


On 8/12/09, mainstay MAINSTAY <MAINSTAY-OZGezDm8YF5Wk0Htik3J/[email protected]> wrote:
>
>
>
>  What are the requirements to make this move?  Is it for larger customers
> only?
>
>
> ---------- Original Message ----------------------------------
> From: Ronald Kral <[email protected]>
> Reply-To: MAPICS ERP System Discussion <mapics-l-Zwy7GipZuJhWk0Htik3J/[email protected]>
> Date:  Wed, 12 Aug 2009 17:11:58 -0500
>
>>Infor direct customers get advantage from lower prices and better
>>support. We were switched over to direct 3 years ago and could not be
>>happier. Our software price negotiations are a thing from the past.
>>Any commissions that the affiliate normally received is lopped right
>>off the price from the start now. We have access to all Infor managers
>>any time we have a problem. Our salesperson keeps us informed all of
>>the time. Infor always take care of us right away now. When we were
>>with affiliates we were outside looking in and could never get a
>>strait story on what we were really buying.
>>
>>
>>Good luck to your efforts
>>
>>
>>R.K
>>
>>
>>````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````
>>
>>
>>I am wondering if anyone has moved over from being an affiliate
>>customer to being a direct Infor customer? What was the process and
>>what are the advantages and disadvantages?
>>
>>
>>Thanks,
>>
>>
>>Saffy
>>
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