Recommended Log analysis tool (follow up)

I just got this information:
The log analysis tool will be used for various firewalls (fortinet,sonicwall, 
pix etc.)

My boss wants me to know if the tool can handle these requirements..



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* Availability of technical support (ex: 24x7, email, phone, chat, etc.)

* Patch or updating of software is this included or an additonal expense?

* List of Managed Security Service Providers using the software

* Sizing guidelines - what server specs for X number of clients

* For contingency or redundancy purposes can we mirror the data on another 
server and would this entail additional cost?

* Are there steps to backup and resotore data in case of a system crash?

* Would it have a capability to have views for different clients

* Can the reports be exported to a file, if so what formats? PDF, DOC, 
etc?

* What reports can be generated:
- # of blocked IPs/Ports
- Source/Dest IP
- IPs, AV, AS report from Fortigate?
- Top Users
- Weekly, Montly, Daily, historical, etc.
- Others PLEASE EXPLORE

* Would the built-in syslog have an ACL facility to avoid being probed 
from the
public Internet.

* Would it support different logging from various firewall vendor on a 
single machine.

* Please list down features outside the above 
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