Re: ITM 6.2.3 FP 03 expected release date

Ah. Provisional.  Not interim.  I suppose I'm out of practice.  

If one isn't yet available (depending on the underlying problem) you can also request a test fix, but realize its a test fix and could break stuff.  In my experience most of these things are simple underlying file changes and can be easily reversed.  So I am not too scared to get them when I need them.  Plus, this is what no prod environments are for.  

-jks

On Dec 18, 2012, at 12:22, John Alvord <jalvord-r/[email protected]> wrote:

> For clarity - in my "central framework area" of TEMS/TEPS/TEMA/communications - a customer can request a provisional fix for earlier relief, 
> 
> A provisional fix is an early delivery of an existing fix when the customer needs it. It has been through L3 QA testing and is supported for production use. 
> 
>  It is not always possible  to create a provisional... for example 
> 
> 1) Fix not complete and tested for target maintenance 
> 2) Fix is dependent on other uplevel maintenance changes 
> 3) Fix is complex to test - so L3 could not deliver for production use with enough confidence. 
> 4) Multiple components are involved. 
> 5) Customer does not commit to testing and using the provisional fix. 
> 
> So - a request might be denied. 
> 
> There is basic information required... like APAR number etc but also 
> 
> A) platforms where required 
> B) maintenance levels required 
> C) a cinfo -i or kincinfo -i  capture on example platforms 
> D) What other APAR provisional fixes are currently installed 
> E) A statement on why this is needed earlier then the normal maintenance cycle. 
> 
> It can take 5-6 weeks or more to create and deliver a provisional fix. If one has already been created for the target platform and maintenance level, it can take less time. If there is a pile-up of many customers requesting provisionals, that can also increase delivery times. 
> 
> Regards, 
> 
>  
> 
> John Alvord - Ph: 1-720-396-2788    Cell: none 
> Customer Support - Tivoli Software - jalvord-r/[email protected]
> Advisory Engineer - Tivoli Monitoring - ITM infrastructure
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> 
> 
> 
> 
> 
> From:        Jay Slay <[email protected]> 
> To:        "Discussion list for Tivoli product and Tivoli Ready products." <[email protected]>, 
> Cc:        "Discussion list for Tivoli product and Tivoli Ready products." <[email protected]> 
> Date:        12/18/2012 08:29 AM 
> Subject:        Re: [TME10] ITM 6.2.3 FP 03 expected release date 
> Sent by:        [email protected] 
> 
> 
> 
> No you don't.  Make support give you an interim fix for your apar. It will not have a fancy installer and you might have to back it out before applying the next fp, but if the problem is bad enough it's sometimes worth it.   
> 
> -jks 
> 
> On Dec 18, 2012, at 4:17, kalpesh parmar <[email protected]> wrote:
> 
> Thanks for the reply. Will have to wait approximately 3 Month :(
> 
> Thanks and regards
> Kalpesh Parmar
> 
> On Tue, Dec 18, 2012 at 12:35 PM, Robert Barron <[email protected]> wrote: 
> http://www-01.ibm.com/support/docview.wss?uid=swg24033803
> This fix is scheduled to be released on March 31, 2013. This is a target date and does not represent a formal commitment by IBM. This date is subject to change without notice.
> 
> Robert Barron
> Enterprise Management Specialist - IBM Israel
> 
> 
> 
> 
> On Tue, Dec 18, 2012 at 8:38 AM, kalpesh parmar <[email protected]> wrote: 
> 6.2.3-TIV-ITM-FP0003 
> 
> 
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