Re: ITM 6.2.3 FP 03 expected release date

Yes, in my world these are called "diagnostic fixes" which are like 
provisional fixes without the QA.  They are also used to add traces and 
logic to detect elusive issues. These are *not* warranted for production 
use but the customer sometimes uses it that way.

Both these cases are usually replacing program objects. Sometimes it is 
installed with "itmpatch" and other times there are manual instructions.

Regards, 

  



John Alvord - Ph: 1-720-396-2788    Cell: none 
Customer Support - Tivoli Software - jalvord-r/[email protected]
Advisory Engineer - Tivoli Monitoring - ITM infrastructure
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From:   Jay Slay <[email protected]>
To:     "Discussion list for Tivoli product and Tivoli Ready products." 
<[email protected]>, 
Date:   12/18/2012 09:49 AM
Subject:        Re: [TME10] ITM 6.2.3 FP 03 expected release date
Sent by:        [email protected]



Ah. Provisional.  Not interim.  I suppose I'm out of practice. 

If one isn't yet available (depending on the underlying problem) you can 
also request a test fix, but realize its a test fix and could break stuff. 
 In my experience most of these things are simple underlying file changes 
and can be easily reversed.  So I am not too scared to get them when I 
need them.  Plus, this is what no prod environments are for. 

-jks

On Dec 18, 2012, at 12:22, John Alvord <jalvord-r/[email protected]> wrote:

For clarity - in my "central framework area" of 
TEMS/TEPS/TEMA/communications - a customer can request a provisional fix 
for earlier relief, 

A provisional fix is an early delivery of an existing fix when the 
customer needs it. It has been through L3 QA testing and is supported for 
production use. 

 It is not always possible  to create a provisional... for example 

1) Fix not complete and tested for target maintenance 
2) Fix is dependent on other uplevel maintenance changes 
3) Fix is complex to test - so L3 could not deliver for production use 
with enough confidence. 
4) Multiple components are involved. 
5) Customer does not commit to testing and using the provisional fix. 

So - a request might be denied. 

There is basic information required... like APAR number etc but also 

A) platforms where required 
B) maintenance levels required 
C) a cinfo -i or kincinfo -i  capture on example platforms 
D) What other APAR provisional fixes are currently installed 
E) A statement on why this is needed earlier then the normal maintenance 
cycle. 

It can take 5-6 weeks or more to create and deliver a provisional fix. If 
one has already been created for the target platform and maintenance 
level, it can take less time. If there is a pile-up of many customers 
requesting provisionals, that can also increase delivery times. 

Regards, 

 



John Alvord - Ph: 1-720-396-2788    Cell: none 
Customer Support - Tivoli Software - jalvord-r/[email protected]
Advisory Engineer - Tivoli Monitoring - ITM infrastructure
Follow us on Twitter! @Tivolisupport and Facebook
Personalize your support needs with the IBM Support Portal
Use Service Request to get assistance!
For emails regarding a PMR, copy [email protected]
For secure browser uploads: https://www.ecurep.ibm.com/app/upload
For Customer Support guidance: IBM Software Support Handbook 










From:        Jay Slay <[email protected]> 
To:        "Discussion list for Tivoli product and Tivoli Ready products." 
<[email protected]>, 
Cc:        "Discussion list for Tivoli product and Tivoli Ready products." 
<[email protected]> 
Date:        12/18/2012 08:29 AM 
Subject:        Re: [TME10] ITM 6.2.3 FP 03 expected release date 
Sent by:        [email protected] 



No you don't.  Make support give you an interim fix for your apar. It will 
not have a fancy installer and you might have to back it out before 
applying the next fp, but if the problem is bad enough it's sometimes 
worth it. 

-jks 

On Dec 18, 2012, at 4:17, kalpesh parmar <[email protected]> wrote:

Thanks for the reply. Will have to wait approximately 3 Month :(

Thanks and regards
Kalpesh Parmar

On Tue, Dec 18, 2012 at 12:35 PM, Robert Barron <[email protected]> 
wrote: 
http://www-01.ibm.com/support/docview.wss?uid=swg24033803
This fix is scheduled to be released on March 31, 2013. This is a target 
date and does not represent a formal commitment by IBM. This date is 
subject to change without notice.

Robert Barron
Enterprise Management Specialist - IBM Israel




On Tue, Dec 18, 2012 at 8:38 AM, kalpesh parmar <[email protected]> 
wrote: 
6.2.3-TIV-ITM-FP0003 


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