Re: Upgrade to ITM 6.2.3 or 6.3 ?

John Alvord <jalvord-r/[email protected]> Tue, 29 Oct 2013 10:25:11 -0700
Newsgroups gmane.comp.sysutils.tivoli.general
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Just so you know.. it is extremely rare for a provisional to be 
"available" for central services programs [TEMS/TEPS/etc].  They are 
created for a specific customer, a specific maintenance level and a 
specific hardware/operating_system level and sent just to that customer. 
L3 is always involved in deciding whether or not it can be done. 

*NOTE: in the last 10 years, there was a defect in ITM 6.2 GA and a 
provisional was created for all platforms and delivered via a technote.

Also, other development areas - like the OS Agents for example - do create 
interim fixes which can be sent out by a L2 process.

Regards, 
______________________________________________


John Alvord
Advisory Engineer and ITM Historian
IBM Tivoli Monitoring 6 Platform
Customer Support 
Office: 1-720-396-2788 
Mobile: none 
jalvord-r/[email protected]

Cloud & Smarter Infrastructure
IBM Support Portal
Open a New Service Request
Update your PMR via Email
Escalate your PMR
My Blog: Wonderful World of Situations
Secure upload to ECUREP







From:   Jared Seaton <[email protected]>
To:     "Discussion list for Tivoli product and Tivoli Ready products." 
<[email protected]>, 
Date:   10/29/2013 09:48 AM
Subject:        Re: [TME10] Upgrade to ITM 6.2.3 or 6.3 ?
Sent by:        [email protected]



Hi Jay,

Do you know if this issue is true for a clean installation, or just an 
upgrade?




------
Jared Seaton

twitter.com/jmseaton


On Tue, Oct 29, 2013 at 12:22 PM, Jay Slay <[email protected]> wrote:
Upgrading from 6.3 to 6.3 FP 2 causes TEMS to segfault if the eif 
forwarder is used.  I don't have the apar on hand but there is a 
provisional out for the problem.

-JKS

On Oct 29, 2013, at 11:06, John Alvord <jalvord-r/[email protected]> wrote:

All good points. 

A recent Oracle Java exposed an ITM issue that is being worked on 

Prompt for Security Warning Dialog on IBM Tivoli Monitoring Browser Client 
(TEP) 
http://www-01.ibm.com/support/docview.wss?uid=swg21651837 

and also this new APAR IV51394   TEP JWS CLIENT DOES NOT START WITH JAVA 7 
U45  [Oracle Java 1.7.0u45] 

The local fix is to use Browser client instead of Java Web Start, 

Eventually you can track the APAR via this URL 

http://www.ibm.com/support/docview.wss?uid=swg1IV51394 

I am not prejudiced either way - every path has its advantages.

Regards, 
______________________________________________ 


John Alvord
Advisory Engineer and ITM Historian
IBM Tivoli Monitoring 6 Platform
Customer Support 
Office: 1-720-396-2788 
Mobile: none 
jalvord-r/[email protected]

Cloud & Smarter Infrastructure 
IBM Support Portal
Open a New Service Request
Update your PMR via Email
Escalate your PMR
My Blog: Wonderful World of Situations
Secure upload to ECUREP 








From:        "Redus, James E CIV DISA CSD (US)" <
[email protected]> 
To:        "Discussion list for Tivoli product and Tivoli Ready products." 
<[email protected]>, 
Date:        10/29/2013 07:52 AM 
Subject:        RE: [TME10] Upgrade to ITM 6.2.3 or 6.3 ? 
Sent by:        [email protected] 



Thanks for the info John. 
  
We are hesitant to go to the latest version, and are more interested in 
stability versus new features, but another consideration for us is the 
support for Java 7 in 6.3. In our environ we are required to keep 
up-to-date with Sun/Oracle Java (the latest version of which totally broke 
the TEP Webstart), and it is looking doubtful that 6.2.3 will work with 
future versions of Sun JRE7. 
  
Thanks again, 
  
-James 
  
  
From: [email protected] [
mailto:[email protected]] On Behalf Of John Alvord
Sent: Friday, October 25, 2013 11:02
To: Discussion list for Tivoli product and Tivoli Ready products.
Subject: Re: [TME10] Upgrade to ITM 6.2.3 or 6.3 ? 
  
You have two potential goals 

1) For maximum stability, get the latest maintenance level that is in 
fix-only status. You can easily spot fix-only status by checking the 
publications. For ITM 623, GA and FP1 have new doc and that means that ITM 
623 FP2/FP3/FP4 are in [mostly] fix only mode. They also have most 
customer experience. The [mostly] refers to some serviceability changes 
that are added in to tune up the product. [One example is the APAR fix in 
ITM 623 FP4 to warn when a situation is "Filter object too big"]. 

2) For maximum features, get the latest maintenance level. ITM 630 
GA/FP1/FP2 all have doc and so all come from Development and have really 
amazing new features. Great stuff. But they lack the depth of customer 
experience and related APAR fixes. 

APAR fixes in ITM 623 are usually cloned into ITM 630 - so there is a 
general overall improvement. 

You can chose which goal is most important to you and go that way. 

Just my humble opinion - probably not the official path.

Regards, 
______________________________________________ 

  



John Alvord
Advisory Engineer and ITM Historian
IBM Tivoli Monitoring 6 Platform
Customer Support 
Office: 1-720-396-2788 
Mobile: none 
jalvord-r/[email protected]

Cloud & Smarter Infrastructure 
IBM Support Portal
Open a New Service Request
Update your PMR via Email
Escalate your PMR
My Blog: Wonderful World of Situations
Secure upload to ECUREP 








From:        "Redus, James E CIV DISA CSD (US)" <
[email protected]> 
To:        "[email protected]" <[email protected]>, 
Date:        10/24/2013 01:53 PM 
Subject:        [TME10] Upgrade to ITM 6.2.3 or 6.3 ? 
Sent by:        [email protected] 





Hi List,

We have been at ITM 6.2.2.5 for a while, and we're looking at upgrading. 
We had planned on going to the most current fixpack of 6.2.3, but we are 
now considering going to 6.3. Do you have any experiences you could share 
as far as stability, upgrade problems, etc in going to 6.3? 

We run mostly OS agents plus a few Agent-Builder and Universal agents, and 
we're feeding events thru Omnibus 7.3.1.

Thanks in advance for any info you care to share.

-James


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<font size=2 face="sans-serif">Just so you know.. it is extremely rare
for a provisional to be &quot;available&quot; for central services programs
[TEMS/TEPS/etc]. &nbsp;They are created for a specific customer, a specific
maintenance level and a specific hardware/operating_system level and sent
just to that customer. L3 is always involved in deciding whether or not
it can be done. &nbsp;</font>
<br>
<br><font size=2 face="sans-serif">*NOTE: in the last 10 years, there was
a defect in ITM 6.2 GA and a provisional was created for all platforms
and delivered via a technote.</font>
<br>
<br><font size=2 face="sans-serif">Also, other development areas - like
the OS Agents for example - do create interim fixes which can be sent out
by a L2 process.<br>
</font><font size=3><br>
Regards, <br>
______________________________________________</font>
<table width=433 style="border-collapse:collapse;">
<tr height=8>
<td width=433 style="border-style:solid;border-color:#000000;border-width:0px 0px 0px 0px;padding:0px 0px;"><font size=1><br>
</font>
<table width=433 style="border-collapse:collapse;">
<tr height=8>
<td width=221 style="border-style:solid;border-color:#000000;border-width:0px 0px 0px 0px;padding:0px 0px;"><font size=1 face="Arial"><b>John
Alvord</b><br>
Advisory Engineer and ITM Historian<br>
IBM Tivoli Monitoring 6 Platform<b><br>
Customer Support </b><br>
Office: 1-720-396-2788 <br>
Mobile: none </font><font size=1 color=blue face="Arial"><u><br>
</u></font><a href=mailto:jalvord-r/[email protected]><font size=1 color=blue face="Arial"><u>jalvord-r/[email protected]</u></font></a><font size=3><br>
</font><font size=1 color=blue face="Arial"><b><u><br>
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<br>
<br>
<br>
<br>
<br><font size=1 color=#5f5f5f face="sans-serif">From: &nbsp; &nbsp; &nbsp;
&nbsp;</font><font size=1 face="sans-serif">Jared Seaton &lt;[email protected]&gt;</font>
<br><font size=1 color=#5f5f5f face="sans-serif">To: &nbsp; &nbsp; &nbsp;
&nbsp;</font><font size=1 face="sans-serif">&quot;Discussion list
for Tivoli product and Tivoli Ready products.&quot; &lt;[email protected]&gt;,
</font>
<br><font size=1 color=#5f5f5f face="sans-serif">Date: &nbsp; &nbsp; &nbsp;
&nbsp;</font><font size=1 face="sans-serif">10/29/2013 09:48 AM</font>
<br><font size=1 color=#5f5f5f face="sans-serif">Subject: &nbsp; &nbsp;
&nbsp; &nbsp;</font><font size=1 face="sans-serif">Re: [TME10]
Upgrade to ITM 6.2.3 or 6.3 ?</font>
<br><font size=1 color=#5f5f5f face="sans-serif">Sent by: &nbsp; &nbsp;
&nbsp; &nbsp;</font><font size=1 face="sans-serif">[email protected]</font>
<br>
<hr noshade>
<br>
<br>
<br><font size=3>Hi Jay,</font>
<br>
<br><font size=3>Do you know if this issue is true for a clean installation,
or just an upgrade?</font>
<br>
<br>
<br>
<br>
<br><font size=3>------</font>
<br><font size=3>Jared Seaton</font>
<br>
<br><a href=http://twitter.com/jmseaton target=_blank><font size=3 color=blue><u>twitter.com/jmseaton</u></font></a>
<br><font size=3><br>
</font>
<br><font size=3>On Tue, Oct 29, 2013 at 12:22 PM, Jay Slay &lt;</font><a href=mailto:[email protected] target=_blank><font size=3 color=blue><u>[email protected]</u></font></a><font size=3>&gt;
wrote:</font>
<br><font size=3>Upgrading from 6.3 to 6.3 FP 2 causes TEMS to segfault
if the eif forwarder is used. &nbsp;I don't have the apar on hand but there
is a provisional out for the problem.<br>
<br>
-JKS</font>
<br><font size=3><br>
On Oct 29, 2013, at 11:06, John Alvord &lt;</font><a href=mailto:jalvord-r/[email protected] target=_blank><font size=3 color=blue><u>jalvord-r/[email protected]</u></font></a><font size=3>&gt;
wrote:<br>
</font>
<br><font size=3 face="sans-serif">All good points. </font><font size=3><br>
</font><font size=3 face="sans-serif"><br>
A recent Oracle Java exposed an ITM issue that is being worked on</font><font size=3>
<br>
</font><font size=3 face="sans-serif"><br>
Prompt for Security Warning Dialog on IBM Tivoli Monitoring Browser Client
(TEP)</font><font size=3> </font><font size=3 color=blue><u><br>
</u></font><a href="http://www-01.ibm.com/support/docview.wss?uid=swg21651837" target=_blank><font size=3 color=blue face="sans-serif"><u>http://www-01.ibm.com/support/docview.wss?uid=swg21651837</u></font></a><font size=3>
<br>
</font><font size=3 face="sans-serif"><br>
and also this new APAR IV51394 &nbsp; TEP JWS CLIENT DOES NOT START WITH
JAVA 7 U45 &nbsp;[Oracle Java 1.7.0u45]</font><font size=3> <br>
</font><font size=3 face="sans-serif"><br>
The local fix is to use Browser client instead of Java Web Start,</font><font size=3>
<br>
</font><font size=3 face="sans-serif"><br>
Eventually you can track the APAR via this URL</font><font size=3> <br>
</font><font size=3 color=blue><u><br>
</u></font><a href="http://www.ibm.com/support/docview.wss?uid=swg1IV51394" target=_blank><font size=3 color=blue face="sans-serif"><u>http://www.ibm.com/support/docview.wss?uid=swg1IV51394</u></font></a><font size=3 face="sans-serif">
</font><font size=3><br>
</font><font size=3 face="sans-serif"><br>
I am not prejudiced either way - every path has its advantages.</font><font size=3><br>
<br>
Regards, <br>
______________________________________________ </font>
<table width=433 style="border-collapse:collapse;">
<tr height=8>
<td width=431 style="border-style:solid;border-color:#000000;border-width:0px 0px 0px 0px;padding:1px 1px;">
<br>
<table width=433 style="border-collapse:collapse;">
<tr height=8>
<td width=219 style="border-style:solid;border-color:#000000;border-width:0px 0px 0px 0px;padding:1px 1px;"><font size=1 face="Arial"><b>John
Alvord</b><br>
Advisory Engineer and ITM Historian<br>
IBM Tivoli Monitoring 6 Platform<b><br>
Customer Support </b><br>
Office: </font><a href="tel:1-720-396-2788" target=_blank><font size=1 color=blue face="Arial"><u>1-720-396-2788</u></font></a><font size=1 face="Arial">
<br>
Mobile: none </font><font size=3 color=blue><u><br>
</u></font><a href=mailto:jalvord-r/[email protected] target=_blank><font size=1 color=blue face="Arial"><u>jalvord-r/[email protected]</u></font></a><font size=1 color=blue face="Arial"><b><u><br>
</u></b></font><font size=3 color=blue><u><br>
</u></font><a href=http://www.ibm.com/software/tivoli/ target=_blank><font size=1 color=blue face="Arial"><b><u>Cloud
&amp; Smarter Infrastructure</u></b></font></a><font size=3> </font>
<td width=209 style="border-style:solid;border-color:#000000;border-width:0px 0px 0px 0px;padding:1px 1px;"><a href=https://www.ibm.com/support/ target=_blank><font size=1 color=blue face="Arial"><u>IBM
Support Portal</u></font></a><font size=3 color=blue><u><br>
</u></font><a href=http://www.ibm.com/support/entry/portal/Open_service_request/ target=_blank><font size=1 color=blue face="Arial"><u>Open
a New Service Request</u></font></a><font size=3 color=blue><u><br>
</u></font><a href="https://www-304.ibm.com/jct05001c/de/support/ecurep/send_email.html#naming" target=_blank><font size=1 color=blue face="Arial"><u>Update
your PMR via Email</u></font></a><font size=3 color=blue><u><br>
</u></font><a href="http://www-304.ibm.com/support/customercare/sas/f/handbook/getsupport.html#9" target=_blank><font size=1 color=blue face="Arial"><u>Escalate
your PMR</u></font></a><font size=3 color=blue><u><br>
</u></font><a href=https://www.ibm.com/developerworks/mydeveloperworks/blogs/jalvord target=_blank><font size=1 color=blue face="Arial"><u>My
Blog: Wonderful World of Situations</u></font></a><font size=3 color=blue><u><br>
</u></font><a href=https://www.ecurep.ibm.com/app/upload target=_blank><font size=1 color=blue face="Arial"><u>Secure
upload to ECUREP</u></font></a><font size=3> </font>
<p><a href=https://www.facebook.com/IBMTivolisupport target=_blank></a><a href=https://twitter.com/TivoliSupport target=_blank></a><a href=https://www.ibm.com/developerworks/servicemanagement/index.html target=_blank></a></table>
<p>
<tr height=8>
<td width=431 style="border-style:solid;border-color:#000000;border-width:0px 0px 0px 0px;padding:1px 1px;"><a href=http://www.ibm.com/software/tivoli// target=_blank></a></table>
<br><font size=3><br>
<br>
<br>
<br>
</font><font size=1 color=#5f5f5f face="sans-serif"><br>
From: &nbsp; &nbsp; &nbsp; &nbsp;</font><font size=1 face="sans-serif">&quot;Redus,
James E CIV DISA CSD (US)&quot; &lt;</font><a href=mailto:[email protected] target=_blank><font size=1 color=blue face="sans-serif"><u>[email protected]</u></font></a><font size=1 face="sans-serif">&gt;</font><font size=3>
</font><font size=1 color=#5f5f5f face="sans-serif"><br>
To: &nbsp; &nbsp; &nbsp; &nbsp;</font><font size=1 face="sans-serif">&quot;Discussion
list for Tivoli product and Tivoli Ready products.&quot; &lt;</font><a href=mailto:[email protected] target=_blank><font size=1 color=blue face="sans-serif"><u>[email protected]</u></font></a><font size=1 face="sans-serif">&gt;,
</font><font size=1 color=#5f5f5f face="sans-serif"><br>
Date: &nbsp; &nbsp; &nbsp; &nbsp;</font><font size=1 face="sans-serif">10/29/2013
07:52 AM</font><font size=3> </font><font size=1 color=#5f5f5f face="sans-serif"><br>
Subject: &nbsp; &nbsp; &nbsp; &nbsp;</font><font size=1 face="sans-serif">RE:
[TME10] Upgrade to ITM 6.2.3 or 6.3 ?</font><font size=3> </font><font size=1 color=#5f5f5f face="sans-serif"><br>
Sent by: &nbsp; &nbsp; &nbsp; &nbsp;</font><a href="mailto:[email protected]" target=_blank><font size=1 color=blue face="sans-serif"><u>[email protected]</u></font></a><font size=3>
<br>
</font>
<hr noshade><font size=3><br>
<br>
</font><font size=3 color=#004080 face="Calibri"><br>
Thanks for the info John.</font><font size=3> </font><font size=3 color=#004080 face="Calibri"><br>
&nbsp;</font><font size=3> </font><font size=3 color=#004080 face="Calibri"><br>
We are hesitant to go to the latest version, and are more interested in
stability versus new features, but another consideration for us is the
support for Java 7 in 6.3. In our environ we are required to keep up-to-date
with Sun/Oracle Java (the latest version of which totally broke the TEP
Webstart), and it is looking doubtful that 6.2.3 will work with future
versions of Sun JRE7.</font><font size=3> </font><font size=3 color=#004080 face="Calibri"><br>
&nbsp;</font><font size=3> </font><font size=3 color=#004080 face="Calibri"><br>
Thanks again,</font><font size=3> </font><font size=3 color=#004080 face="Calibri"><br>
&nbsp;</font><font size=3> </font><font size=3 color=#004080 face="Calibri"><br>
-James</font><font size=3> </font><font size=3 color=#004080 face="Calibri"><br>
&nbsp;</font><font size=3> </font><font size=3 color=#004080 face="Calibri"><br>
&nbsp;</font><font size=3> </font><font size=3 face="Tahoma"><b><br>
From:</b> </font><a href="mailto:[email protected]" target=_blank><font size=3 color=blue face="Tahoma"><u>[email protected]</u></font></a><font size=3 face="Tahoma">
[</font><a href="mailto:[email protected]" target=_blank><font size=3 color=blue face="Tahoma"><u>mailto:[email protected]</u></font></a><font size=3 face="Tahoma">]
<b>On Behalf Of </b>John Alvord<b><br>
Sent:</b> Friday, October 25, 2013 11:02<b><br>
To:</b> Discussion list for Tivoli product and Tivoli Ready products.<b><br>
Subject:</b> Re: [TME10] Upgrade to ITM 6.2.3 or 6.3 ?</font><font size=3>
</font><font size=3 face="Times New Roman"><br>
&nbsp;</font><font size=3> </font><font size=3 face="Arial"><br>
You have two potential goals</font><font size=3 face="Times New Roman">
</font><font size=3 face="Arial"><br>
<br>
1) For maximum stability, get the latest maintenance level that is in fix-only
status. You can easily spot fix-only status by checking the publications.
For ITM 623, GA and FP1 have new doc and that means that ITM 623 FP2/FP3/FP4
are in [mostly] fix only mode. They also have most customer experience.
The [mostly] refers to some serviceability changes that are added in to
tune up the product. [One example is the APAR fix in ITM 623 FP4 to warn
when a situation is &quot;Filter object too big&quot;].</font><font size=3 face="Times New Roman">
</font><font size=3 face="Arial"><br>
<br>
2) For maximum features, get the latest maintenance level. ITM 630 GA/FP1/FP2
all have doc and so all come from Development and have really <b>amazing</b>
new features. Great stuff. But they lack the depth of customer experience
and related APAR fixes.</font><font size=3 face="Times New Roman"> </font><font size=3 face="Arial"><br>
<br>
APAR fixes in ITM 623 are usually cloned into ITM 630 - so there is a general
overall improvement.</font><font size=3 face="Times New Roman"> </font><font size=3 face="Arial"><br>
<br>
You can chose which goal is most important to you and go that way.</font><font size=3 face="Times New Roman">
</font><font size=3 face="Arial"><br>
<br>
Just my humble opinion - probably not the official path.</font><font size=3 face="Times New Roman"><br>
<br>
Regards, <br>
______________________________________________ </font>
<p>
<table width=437 style="border-collapse:collapse;">
<tr height=8>
<td width=433 style="border-style:solid;border-color:#000000;border-width:1px 1px 3px 1px;padding:1px 1px;"><font size=3 face="Times New Roman">&nbsp;</font><font size=3>
</font>
<p>
<p>
<br>
<table width=434 style="border-collapse:collapse;">
<tr height=8>
<td width=219 style="border-style:solid;border-color:#000000;border-width:1px 3px 1px 1px;padding:1px 1px;"><font size=1 face="Arial"><b>John
Alvord</b><br>
Advisory Engineer and ITM Historian<br>
IBM Tivoli Monitoring 6 Platform<b><br>
Customer Support </b><br>
Office: </font><a href="tel:1-720-396-2788" target=_blank><font size=1 color=blue face="Arial"><u>1-720-396-2788</u></font></a><font size=1 face="Arial">
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From: &nbsp; &nbsp; &nbsp; &nbsp;</font><font size=1 face="Arial">&quot;Redus,
James E CIV DISA CSD (US)&quot; &lt;</font><a href=mailto:[email protected] target=_blank><font size=1 color=blue face="Arial"><u>[email protected]</u></font></a><font size=1 face="Arial">&gt;</font><font size=3 face="Times New Roman">
</font><font size=1 color=#5f5f5f face="Arial"><br>
To: &nbsp; &nbsp; &nbsp; &nbsp;</font><font size=1 face="Arial">&quot;</font><a href=mailto:[email protected] target=_blank><font size=1 color=blue face="Arial"><u>[email protected]</u></font></a><font size=1 face="Arial">&quot;
&lt;</font><a href=mailto:[email protected] target=_blank><font size=1 color=blue face="Arial"><u>[email protected]</u></font></a><font size=1 face="Arial">&gt;,
</font><font size=1 color=#5f5f5f face="Arial"><br>
Date: &nbsp; &nbsp; &nbsp; &nbsp;</font><font size=1 face="Arial">10/24/2013
01:53 PM</font><font size=3 face="Times New Roman"> </font><font size=1 color=#5f5f5f face="Arial"><br>
Subject: &nbsp; &nbsp; &nbsp; &nbsp;</font><font size=1 face="Arial">[TME10]
Upgrade to ITM 6.2.3 or 6.3 ?</font><font size=3 face="Times New Roman">
</font><font size=1 color=#5f5f5f face="Arial"><br>
Sent by: &nbsp; &nbsp; &nbsp; &nbsp;</font><a href="mailto:[email protected]" target=_blank><font size=1 color=blue face="Arial"><u>[email protected]</u></font></a><font size=3 face="Times New Roman">
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<br>
Hi List,<br>
<br>
We have been at ITM 6.2.2.5 for a while, and we're looking at upgrading.
We had planned on going to the most current fixpack of 6.2.3, but we are
now considering going to 6.3. Do you have any experiences you could share
as far as stability, upgrade problems, etc in going to 6.3? <br>
<br>
We run mostly OS agents plus a few Agent-Builder and Universal agents,
and we're feeding events thru Omnibus 7.3.1.<br>
<br>
Thanks in advance for any info you care to share.<br>
<br>
-James<br>
<br>
<br>
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