Re: Waiting for modem to come ready - EVEN AFTER REBOOT

It is not clear if the Hylafax server has malfunctioned or the modem has
malfunctioned.  If 'nothing has changed' on the server side, then my first
test would be to look at the modem and see if the modem is wedged because
of a electronics glitch or an electronic failure.  Power cycle the modem is
an easy first test to see if the electronics has locked up.  If still no
joy,  then you  want to diagnose the modem, you may want to connect it to a
windoz machine that runs the windows FAX program (or a similar app) or a
linux box that runs Efax-gtk (or an appropriate fax app). Test the receive
and send capability.
You could also connect to it via a dos or terminal window and manually
exercise the AT command set and see if it provides the proper responses.
HP offers a FAX test service...connect to it via a browser and tell it the
number to dial and see if the fax will answer and receive the fax.  There
is also a loop back test that will send the fax back to hp....(IIRC).
I don't remember the number of the service but google will help there.
Good luck
John



On Tue, Nov 7, 2017 at 8:33 PM, Lee Howard <[email protected]> wrote:

> So a reboot of the server won't restart the modem... so if the modem is
> "wedged" you'll need to power-cycle the modem, too.
>
> Thanks,
>
> Lee.
>
>
> On 11/07/2017 05:23 PM, Richard Reina wrote:
>
>> Hi Lee,
>>
>> Darn I'm not at my office right now but it's one of those white external
>> modems that you recommend for Hylafax. Multitech I'm pretty sure. Can get
>> the exact model info in the morning.
>>
>> Thanks very much for the reply.
>>
>>
>> On Nov 7, 2017, at 5:33 PM, Lee Howard <[email protected]> wrote:
>>>
>>> What kind of modem is it?
>>>
>>> Thanks,
>>>
>>> Lee.
>>>
>>>
>>> On 11/07/2017 02:28 PM, Richard Reina wrote:
>>>> Hello all,
>>>>
>>>> Have a hylafax server that's been running fine for a couple years.
>>>> Suddenly this morning it stoped working and gives the message "Waiting for
>>>> modem to come ready". I have powered down the modem and rebooted the
>>>> machine three times and the problem persists.  Any ideas how I can fix this?
>>>>
>>>> Thanks,
>>>>
>>>> Richard
>>>>
>>>
>>
>
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