Can ShanSpy be used on Local Channels?

Carlos Chavez <[email protected]> Tue, 25 Jul 2023 15:06:01 -0600

Newsgroups	gmane.comp.telephony.pbx.asterisk.user
Message-ID	<[email protected]>

     Does anyone know if Chanspy can be used with local channels? Since 
agents on queues need to use local channels like Local/XXXX@from-queue/n 
to make sure that all of their registered extensions ring we are now 
having a problem trying to use ChanSpy to listen to calls.  Since we do 
not know if the agent is on their desk phone or a softphone (which use 
different identifiers) we cannot set a common rule like 
ChanSpy(PJSIP/XXXX).  Queuemetrics registers agent extensions as: 
Local/XXXX@from-queue but if I try to listen on that channel I get no 
audio.  Am I missing a parameter or is chanspy simply unable to use 
Local channels?

-- 
Telecomunicaciones Abiertas de México S.A. de C.V.
Carlos Chávez
+52 (55)8116-9161


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