Re: Socket read failed

Hi Daniel,

Are other users experiencing this type of problem, or only this user?

Errors in the log file such as "error processing client message," "socket 
read failed," and "connection reset by peer," point to a possible network 
problem.

The "connection reset by peer" message in the log file means the socket
closed unexpectedly. This could happen if the SOS Client was exited
during the operation that was hanging or if some third party closed the
connection unexpectedly.

Is there a firewall between the SOS Client and Server?

If so, it may be closing your connection. The SOS Server does not timeout
and close client/server session connections.

Firewalls can be configured to allow only a certain amount of data to pass.
They can also be configured to close connections that have been idle for a
period of time.  If there is a firewall, please check how it is configured.

Linda Bauer
SourceGear
Technical Support

At 01:21 PM 1/28/2004, Daniel Sill wrote:
>Hi,
>
>I have recieved a complaint from one of our OffSite users that when she
>connects to the server she sees
>
>Downloading Project Tree - this may be a lengthy process please wait...
>
>but it just sits there and never returns anything. Here is what the server
>log showed:
>
>
>SourceOffSite Classic Server 3.5.2
>With Cryptography
>
>Operating System: Windows NT 5.0
>
>Java VM: Microsoft Corp. Version 1.1.4
>
>Pin Support disabled.
>
>Debugging output enabled.
>
>VSS DLL synchronization disabled.
>
>Number of licenses configured: 28
>
>SourceSafe Initialization file(s) located at:
>\\Endor\vss2\srcsafe.ini
>\\Endor\VSS JSP\srcsafe.ini
>\\Endor\vss\srcsafe.ini
>
>Listening for connections on secure port 8890
>
>Tue Jan 27 09:07:48 PST 2004 - h-66-167-157-106.CHCGILGM.covad.net
>(66.167.157.106) - Connection Established
>Tue Jan 27 09:07:50 PST 2004 - h-66-167-157-106.CHCGILGM.covad.net
>(66.167.157.106) - "toscanodev" connected to database:
>\\Endor\vss\srcsafe.ini
>Tue Jan 27 09:08:03 PST 2004 - h-66-167-157-106.CHCGILGM.covad.net
>(66.167.157.106) - Socket read failed
>Tue Jan 27 09:08:03 PST 2004 - h-66-167-157-106.CHCGILGM.covad.net
>(66.167.157.106) - Connection reset by peer
>Tue Jan 27 09:08:04 PST 2004 - h-66-167-157-106.CHCGILGM.covad.net
>(66.167.157.106) - User "toscanodev" disconnected
>Tue Jan 27 09:18:07 PST 2004 - h-66-167-157-106.CHCGILGM.covad.net
>(66.167.157.106) - Connection Established
>Tue Jan 27 09:18:41 PST 2004 - h-66-167-157-106.CHCGILGM.covad.net
>(66.167.157.106) - "toscanodev" connected to database:
>\\Endor\vss\srcsafe.ini
>Tue Jan 27 09:20:08 PST 2004 - h-66-167-157-106.CHCGILGM.covad.net
>(66.167.157.106) - Connection Established
>Tue Jan 27 09:20:09 PST 2004 - h-66-167-157-106.CHCGILGM.covad.net
>(66.167.157.106) - User "toscanodev" disconnected
>Tue Jan 27 09:20:33 PST 2004 - h-66-167-157-106.CHCGILGM.covad.net
>(66.167.157.106) - User "toscanodev" not found
>Tue Jan 27 09:20:34 PST 2004 - h-66-167-157-106.CHCGILGM.covad.net
>(66.167.157.106) - User "toscanodev" disconnected
>Tue Jan 27 09:20:42 PST 2004 - h-66-167-157-106.CHCGILGM.covad.net
>(66.167.157.106) - Connection Established
>Tue Jan 27 09:20:53 PST 2004 - h-66-167-157-106.CHCGILGM.covad.net
>(66.167.157.106) - "toscanodev" connected to database:
>\\Endor\vss\srcsafe.ini
>Tue Jan 27 09:41:40 PST 2004 - h-66-167-157-106.CHCGILGM.covad.net
>(66.167.157.106) - Connection Established
>Tue Jan 27 09:42:03 PST 2004 - h-66-167-157-106.CHCGILGM.covad.net
>(66.167.157.106) - "toscanodev" connected to database:
>\\Endor\vss\srcsafe.ini
>Tue Jan 27 09:45:58 PST 2004 - h-66-167-157-106.CHCGILGM.covad.net
>(66.167.157.106) - User "toscanodev" disconnected
>Tue Jan 27 09:47:56 PST 2004 - h-66-167-157-106.CHCGILGM.covad.net
>(66.167.157.106) - Connection Established
>Tue Jan 27 09:48:04 PST 2004 - h-66-167-157-106.CHCGILGM.covad.net
>(66.167.157.106) - "toscanodev" connected to database:
>\\Endor\vss\srcsafe.ini
>Tue Jan 27 09:48:49 PST 2004 - h-66-167-157-106.CHCGILGM.covad.net
>(66.167.157.106) - User "toscanodev" disconnected
>Tue Jan 27 09:49:00 PST 2004 - h-66-167-157-106.CHCGILGM.covad.net
>(66.167.157.106) - Connection Established
>Tue Jan 27 09:49:03 PST 2004 - h-66-167-157-106.CHCGILGM.covad.net
>(66.167.157.106) - Error processing client message
>Tue Jan 27 09:49:04 PST 2004 - h-66-167-157-106.CHCGILGM.covad.net
>(66.167.157.106) - User "null" disconnected
>Tue Jan 27 09:49:12 PST 2004 - h-66-167-157-106.CHCGILGM.covad.net
>(66.167.157.106) - Connection Established
>Tue Jan 27 09:49:21 PST 2004 - h-66-167-157-106.CHCGILGM.covad.net
>(66.167.157.106) - "toscanodev" connected to database:
>\\Endor\vss\srcsafe.ini
>Tue Jan 27 09:49:22 PST 2004 - h-66-167-157-106.CHCGILGM.covad.net
>(66.167.157.106) - Begin Get Project Tree Operation: $/
>Tue Jan 27 10:26:30 PST 2004 - h-66-167-157-106.CHCGILGM.covad.net
>(66.167.157.106) - End Get Project Tree Operation: $/
>Tue Jan 27 10:26:30 PST 2004 - h-66-167-157-106.CHCGILGM.covad.net
>(66.167.157.106) - Socket read failed
>Tue Jan 27 10:26:30 PST 2004 - h-66-167-157-106.CHCGILGM.covad.net
>(66.167.157.106) - Connection reset by peer
>Tue Jan 27 10:26:31 PST 2004 - h-66-167-157-106.CHCGILGM.covad.net
>(66.167.157.106) - User "toscanodev" disconnected
>
>Any advice would be appreciated.
>
>-Daniel
>
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