RH Enterprise WS

On 2/20/04 8:05 PM, "linuxmovies-general-request-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org"
<linuxmovies-general-request-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org> wrote:

> RH Enterprise WS

Hi Bart,

I recently downgraded one of my clients from RH 9 to Enterprise. Mostly,
this was in hopes of providing them with better third party support as I was
transitioning out of managing their IT department. In fact, support has
gotten considerably worse. I have an open trouble ticket on a kernel that
panics that has remained open almost a month (having been shut once without
my consent). This is not an esoteric issue - it's a Kernel running on Dell
(again, for support reasons).

Support from Red Hat was better for them (and me) in 6.2. So, if you're
looking for additional value from their enterprise class support, I can say
from experience that I'm still looking.

Also, be aware that the move to enterprise addition is indeed a downgrade -
from Apache 2.0 to 1.3, for example. Many other apps move backwards,
sometimes several versions. Ostensibly all of this is in hopes of providing
better support for those versions and apps stamped with the big red seal of
approval by Red Hat. As I said before, that better support still remains to
be seen.

So - in short, I haven't benefited from Enterprise's main selling point
(support), only suffered from its drawbacks.

Cheers,
Robert



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