Re: Linphone seemed to work fine on install but now it fails to connect to server.

Hi Bruno,

Can you please send me as screenshot of what you see in the user interface, and, tell me if you are using linphone on ios / android / or a desktop platform.
Lastly, can you please check the app version number from the About view?

Elisa NECTOUX
Sales & Marketing Manager

Belledonne Communications, the company behind the Linphone project | Discover our solutions in 3 minutes! <https://player.vimeo.com/video/393868225?autoplay=1>
www.linphone.org <http://www.linphone.org/>



> Le 17 nov. 2023 à 15:53, Bruno Melloni <[email protected]> a écrit :
> 
> I found Send Logs under "advanced.   It seems to send them to a Logs upload server.  I did not see an option to view them myself or email them to myself.
> 
> Also... Send Logs seems dead, when I click it there seems to be no activity.  Do I have to turn on Debug logs to enable it?
> 
> Bruno
> 
> 
> On 11/17/2023 3:58 AM, Elisa Nectoux wrote:
>> Hi,
>> 
>> Can you please tell me on which platform did you install Linphone, and what is the version number?
>> 
>> Also, as suggested by Trent, can you please send us some debug logs? You can grab them from the app’s settings. Click on send logs and you can send it directly to my email address if you do not wish to post it here.
>> 
>> Best regards;
>> 
>> Elisa NECTOUX
>> Sales & Marketing Manager
>> 
>> Belledonne Communications, the company behind the Linphone project | Discover our solutions in 3 minutes! <https://player.vimeo.com/video/393868225?autoplay=1>
>> www.linphone.org <http://www.linphone.org/>
>> 
>> 
>> 
>>> Le 17 nov. 2023 à 02:46, BrunoGenovese <[email protected] <mailto:[email protected]>> a écrit :
>>> 
>>> I installed llinphone and I would swear it worked.  A day or two later... it no longer connects to the server.
>>> 
>>> I double-checked the username, password and Domain and they indeed are correct.   But the connection fails.
>>> 
>>> I am certain that there must be something important that I am missing.  Maybe a permission, maybe it is necessary to register something on the Linphone website?
>>> 
>>> Any suggestions as to what might be failing?
>>> 
>>> 
>>> Thanks.
>>> 
>>> 
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>> 
>> 
>> 
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