Re: login help please

It's not clear, you made an account 'on your computer': did you create an 
account on the website, from a browser, or are you running linphone there, 
too, and is it logging you in or not?

The phone app, is android? iOS? and [important] which version?

then, what are you doing? the wizard comes up, you chose something like 
"existing linphone account" and enter the credentials?

anyway, there is a way to know more: in the phone app, you can go to 
settings => advanced , and switch on debugging. After that, you can go to 
'About', and there should be two buttons: send log, reset log. I cannot 
guarantee the switch and buttons are always in the same place

if you found all that, then what you can do, is reset log, try to log in 
until you are getting the 'cannot connect to server' message, then send 
log.

what happens next, the linphone app compresses the log, *sends* it to a 
linphone server, the server returns a link to the uploaded log, linphone 
app copies it to the clipboard and starts a 'share' intent so some options 
like bluetooth, mail etc. may come up. Choosing mail would be a way to get 
to see the link, but you should have it in your clipboard, so you could 
paste it in a browser, looks a bit like this:
https://www.linphone.org:444//tmp/1234567890abcdef_abcdef1234567890.gz , 
this would download your log again and you'd need something that can 
extract .gz compression. It's terrible on several levels: because your 
logs leave your device before you can read them yourself (maybe a save 
locally option has been added meanwhile: it should), anybody who 
intercepts  the link, can read them, and you might be tempted to post the 
link on this public mailing list (as opposed to waiting for a Belledonne 
Communications team member to get in touch), and since the log isn't 
anonymized and logs the login process, the information can be sensitive. 
But, on the upside, that log is great for debugging, and would in all 
likelihood reveal what exactly the linphone app is trying to do when it 
says it cannot reach the server.

One very simple and probable explanation: the way to contact the linphone 
server and verify auth data, and also the exact server address and port, 
have changed at some point: an older app trying to sign you in, would fail 
and react in exactly this way.

Which doesn't have to be the only possible cause, but if it is, then the 
easiest fix would be getting ideally the newest version.

Other things to check first: do you have a firewall app, and forgot to 
whitelist the newly installed linphone app, does your phone require you to 
grant the app the network permission, and the dialog didn't come up or you 
missed it?

For a broader view on the changed-API scenario, you could have a look at 
the thread of the [resolved] issue that brought me here:

https://lists.nongnu.org/archive/html/linphone-users/2025-05/msg00020.html

(in-thread navigation comes under the mail). Note that I had already 
looked at my logs, and also edited & anonymized them by hand before 
sharing, but the answer from the team would point to a somewhat technical 
last-resort way of using the remote provisioning mechanism to provide 
credentials to an app that doesn't take them in any other way.

J.


On Sat, 16 Aug 2025, radar--- via Linphone-users wrote:

> 
> Hello,
> I installed the linphone app. Already created a linphone account on my computer. now on the
> phone and trying to login. message says, "Failed to query the server. Please try again later.
> Same message yesterday. have tried to login on the phone app multiple times yesterday and
> today... I went to settings, apps, linphone and cleared cache and storage.... tried again...
> still the same message.
> 
> is linphone still in business?
> or what else could be wrong?
> 
> thanks in advance
> 
>

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