10 Best Intranets of 2007

Jakob Nielsen's Alertbox for January 15 is now online at:
  > http://www.useit.com/alertbox/intranet_design.html
		
Summary:
This year's winners emphasized an editorial approach to news on the
homepage. They also took a pragmatic approach to many hyped "Web 2.0"
techniques. While page design is getting more standardized, there's no
agreement on CMS or technology platforms for good intranet design.
	
----------------------------------

Usability Week 2007 conference

  > Hong Kong, March 5-9
  > Washington, DC, April 22-27
  > London, May 6-11
  > San Francisco, June 18-23

In-depth training:
  > 3-day Intensive Camp: Usability in Practice
  > 3-day Immersion: Tog on Interaction Design

10 specialized full-day tutorials:
  > Fundamental Guidelines for Web Usability
  > Application Usability (2 days)
  > Intranet Usability (2 days)
  > B2B Sites
  > Websites That Sell
  > Presenting Company Information on Corporate Websites
  > E-Mail Newsletter Usability
  > Writing for the Web

  > http://www.nngroup.com/events

----------------------------------
	
Apple's new tablet phone finally implements my recommendation from 2000 to
make a mobile device that spends its entire surface on a screen and
doesn't have the traditional push-buttons.

In 2000 I said "Kill the Telephone Keypad":

  > http://www.useit.com/alertbox/20000917.html

It only took 7 years. The other no-keypad tablet phones on the market were
also introduced within the last few months.

Feature-by-feature, Apple's phone is not that exciting. For example:
  * touch-screen-only tablet phone: LG KE850, NEC n908 are like this
  * shut off screen when close to the face: my Sony R1 camera does this
  * rotates screen when device rotated: my Canon SD800 camera does this
  * gesture-based UI: countless prior art, from Go to Apple's own Newton
  * multi-touch: I saw this in 1994
  * context+detail zoom browsing: Nokia E61's Mini-Map - same or better
  * visual menu for voice mail: some corporate voice mail systems do this

And of course, the most hyped feature, a MP3 player in a phone: *many* new
phones have this integration. In fact, music players as a stand-alone
product are doomed, so Apple probably decided that if their best-selling
product was doing to die, they might as well jump onto the next wave.

Apple supposedly applied for 200 patents for its tablet phone, but there
is extensive prior art for the things that matter to building other good
tablet phones. Thus, either the patent applications will be rejected by
the Patent Office or they are for minor tweaks where alternative designs
will be as good or better.

Thinking about the prior art rekindled my pain when the Newton was
discontinued. Just imagine how much better tablet-based devices we would
have had today if the new phone could have leveraged ten years of
continuous refinement and third-party software innovation for specialized
apps.

Of course, what's exciting about the Apple phone are two things: 
(a) the features are integrated in a single, smooth user experience,
instead of being found one at a time across multiple systems, and
(b) it's on a device with mobile connectivity.

Take voice mail access by selecting from a visual menu of messages on the
screen: doing this requires integration with the back-end. It's thus easy
to do on corporate PBX systems, but impossible to achieve in mobile
without the cooperation of the network operators.

Steve Job's real contribution is his willingness to bang heads together at
Cingular to force them to upgrade their network for the "trivial" reason
that it affords a smooth user experience on the device. You could never
imagine Ed Zander (Motorola's CEO) call up the head of T-Mobile late at
night and yell until they changed their system enough to make the Razr
easier to use.

Nokia, Ericsson, and Motorola have many great designers and usability
experts who know much more than Apple about how people around the world
use mobile devices. But they don't get the backing from executives to
force the network operators to prioritize user experience.
Maybe this will change now :-)