Workflow Expectations: Presenting Steps at the Right Time

Actions at one step of an application impact subsequent steps.
When users don't understand this relationship, usability suffers.
			
Jakob Nielsen's Alertbox for April 26:
  > http://www.useit.com/alertbox/workflow.html
	
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Usability Week 2011 conference

  * Minneapolis: May 9-13
  * San Francisco: June 13-18
  * Toronto: July 11-15
  * New York City: August 1-6

Full program:
  > http://www.nngroup.com/events

DEADLINE: 
  * save $200 on MINNEAPOLIS advance registration by next Friday, May 6

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NEW YORK CONFERENCE ANNOUNCED: August 1-6

25 full-day seminars at Usability Week New York:
  > http://www.nngroup.com/events/new_york/agenda.html

New seminars:

  * Writing for Mobile Users
  > http://www.nngroup.com/events/tutorials/writing_for_mobile.html

  * 24 Quick Text-Only Fixes with High ROI
  > http://www.nngroup.com/events/tutorials/content_fixes.html

Both new seminars are about *content*: the stuff you actually put on your
website. The reason people visit (or use the app, in case of mobile apps).

In my experience, at least half of the value-add from usability comes from
rewrites to better deliver the information users need and want.