Misconceptions About Usability

"Jakob Nielsen" <[email protected]> Mon, 08 Sep 2003 01:50:00 -0700

Newsgroups	gmane.comp.web.alertbox
Message-ID	<SPARKLIST-7313542-2758105-2003.09.08-01.50.02--gcwa-alertbox#[email protected]>

Jakob Nielsen's Alertbox for September 8 is now online at:
   http://www.useit.com/alertbox/20030908.html

Summary:
Misconceptions about usability's expense, the time it involves, and its
creative impact prevent companies from getting crucial user data, as does
the erroneous belief that existing customer-feedback methods are a valid
driver for interface design.

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