"Good" Installation Examples?

jaclyn schrier <[email protected]>
Newsgroups gmane.comp.web.chi-web
Message-ID <000001c81122$c3312fc0$0c0110ac@Jaclyn>
A client has a web-based ecommerce site that requires users to install a
"Download Manager" on their computers.  Ideally, users wouldn't need to
install anything at all, but the technical folks are certain that there
isn't another way to achieve the positive benefits.  If users must continue
to install this software, we want to make the process of doing so as simple
and minimal as possible.  Can anyone point to "good" user experiences for
installing software to a computer over the web?  Of course, this will need
to work on popular PC and Mac browsers (Internet Explorer, Firefox, and
Safari).  Thanks!


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