Usage of help pages
Jan Alfbo <[email protected]>
| Newsgroups | gmane.comp.web.chi-web |
|---|---|
| Message-ID | <[email protected]> |
Hi,
I'm currently working in a project where we put a lot of effort into making
the help pages for the website really extensive and top quality. So the user
should be able to find any questions they might have within the help
section.
I've tried to find information about how many users who actually visits the
help pages. I imagine it's a bit like using a manual, not many people likes
to read a manual so if they can't figure out how things work by themselves
they simply just buy another product or visits another website.
So my question is if someone knows the usage of help pages within different
types of websites? How many percent of the visitors ends up using the help
pages and FAQ's?
Many thanks for taking your time,
Jan Alfbo
Interaction Designer
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