Re: Guidelines and/or Heuristics on Web 2.0 sites?

Hi, James,

Thanks for validating exactly what I was thinking (but was too chicken
to express first <g>):

An heuristic evaluation (as I know it) includes heuristics for
usability / accessibility, regardless of the technology or widgets in
use. While there may be best practices for employing Web 2.0 (whatever
that is) or other techniques, they are in SUPPORT of the heuristics,
or defined best practices of a particular situation.

That said, and without getting derailed into serious philosophical
discussions that don't help Kim, I don't know of any Web 2.0 "best
practices" to support usable and accessible systems that have been
published, though I'm sure there are some. I know that there are
concerns about accessibility with AJAX, which is considered a "Web
2.0" technique / technology.

Heuristics are platform-agnostic, if you look at heuristic evaluation
in its purest sense. I look forward to other postings on the subject,
though, as the technology evolves and we are expected to provide more
dynamic and robust experiences.

Susan Ramlet
Sr. Principal User Centered Design Engineer
Web Solutions
Medtronic, Inc.


On 2/25/08, James Wanless <[email protected]> wrote:
> Why a heuristic evaluation specific to a Web 2.0 site?  This seems to me,
> to be akin to putting a defining term on something where none is needed.
>
> What would be different about evaluating a web 2.0 site, as opposed to any
> other?  Web 2.0 (and I'll admit I hate the term) simply refers to an
> evolution of the web as a platform.  It's generally about semantic
> content, user-generation, sharing and building iteratively and
> collectively.  I'm still trying to figure out why you would evaluate that
> differently than a more static site.
>
> Aren't the issues (or maybe guiding principles for evaluation), more or
> less, the same?
>
> -------------------------------------------------------------------
> James Wanless
> User Experience Design (Senior Systems Analyst)
> Web Services, IT Services
> British Columbia Institute of Technology
> 3700 Willingdon Avenue, Burnaby, BC, V5G 3H2
>
> Tel: 604-456-1119  -  Fax: 604-439-6785
> Email: [email protected]  - Web: www.bcit.ca/its
>
> Technology changes everything.
>
> "ACM SIGCHI WWW Human Factors (Open Discussion)"
> <[email protected]> wrote on 22/02/2008 03:42:38 PM:
>
> > I am looking to conduct a heuristic evaluation on a Web 2.0 site. Does
> > anyone know of any Guidelines or Heuristics out their specifically for
> Web
> > 2.0?
> >
> > Thanks,
> >
> > Kim
> >
> >
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