Re: Best Practices for Measuring Usability

This sounds like a summative, baselining type of test given the  
metrics you have outlined.   You could start with the ISO standard  
usability test format:
ISO/IEC 25062:2006
http://www.iso.org/iso/search.htm?qt=25062&sort=rel&type=simple&published=on
Software engineering -- Software product Quality Requirements and  
Evaluation (SQuaRE) -- Common Industry Format (CIF) for usability test  
reports

also see http://zing.ncsl.nist.gov/iusr/ for other information.

Sharon


Quoting [email protected]:

> Hello
>
> I Design User Interface while enforcing User Centered Design approach for
> web based products. as the product was under the pilots where management
> have encountered many usability issues with the product ease of use while
> in demo with end users; they now have decided to conduct a usability
> testing before we plan the next release cycle.
>
> As a lead User Experience Designer this comes in my plate and I have less
> then 2 month to provide a report with the issues and solutions to improve
> the product usability (we are targeting at zero learning application) for
> the next release cycle to plan. I plan to conduct the testing with 10
> users per feature based on preset criteria - Task Completion, Errors, User
> Satisfaction and amount of Time to accomplish the task.
>
> I am novice to usability testing and have never conducted it before; I
> would like to learn some of your experiences and learning over the
> subject. If we can share some sample report formats would be a great help.
>
> Thanks,
>
> Best Regards,
> Sandeep Rathod
>
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